September 23, 2024

Pepper

North Sydney

OTHER & FULL TIME

IT Service and Operations Manager

Who We Are
At Pepper Money, we’re focused on helping people succeed. Whether that be buying a family home, dream car, developing professionally or growing their business. We’ve become one of the largest, most trusted and-award winning non-bank lenders in Australia and New Zealand. Over our 23 years, there’s a lot that we have been proud to achieve, the biggest being that we’ve helped over 409,297 Australians achieve all sorts of goals with the support of our ever-expanding lending options.
The Role
The IT Operations Manager is responsible for overseeing and managing ITIL processes, including Change, Incident, and Problem Management. This role ensures the effective implementation of backup and disaster recovery controls, as well as comprehensive service management.

ITIL Process Management & Service Mgmt:
- Oversee and manage ITIL processes, including Change, Incident, and Problem Management, ensuring compliance with best practices and standards.
- Ensure effective service management practices are in place, focusing on continuous improvement and customer satisfaction.
Backup and Disaster Recovery:
- Implement and maintain robust backup and disaster recovery controls to ensure data integrity and availability.
IT Automation:
- Lead IT automation initiatives to reduce failure demand, increase self-service capabilities, and minimize the need for service desk requests.
Manage relationships with managed service providers, ensuring high-quality service delivery for front desk and service desk operations.
Provide leadership and guidance to the IT operations team, fostering a culture of excellence and continuous improvement.
Collaborate with key stakeholders to understand business needs and ensure IT operations align with organizational goals.

About you

Experience in a similar role, with a strong background in ITIL process management, service management, and IT automation.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proven ability to manage complex IT operations and drive continuous improvement.
Expertise in IT automation tools and techniques.
Strong analytical and problem-solving abilities.
Have an entrepreneurial mindset, and a passion for delivering great customer experiences
Proven ability to think end-to-end, establish priorities

The way we work together is just as important as your experience. We work by our values and it’s brought us success. The values that underpin all that we do are:
Can Do - We think outside of the box and leverage the power of teamwork to deliver.
Balanced - We set our customers up for success, producing win-win outcomes that are both human and profitable.
Real - We respect people and keep it honest.
If you think this is an environment you can thrive in, we want to work with you.
Our Benefits
We’re committed to making Pepper a great place to work and supporting you. We will offer you a values-based and diverse environment, a leadership team that supports and inspires you to strive for success and a culture that rewards and recognises strong performance and potential. We continuously search for ways to make Pepper a place for everyone:

We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
We love to recognise each other for their efforts through our Spice Rewards Program.
Access to a free gym membership with our partners.
Great people know great people, so refer your network to the business and receive a $2000 referral bonus!
Parental leave entitlements that provide you with options and flexibility
Purchased leave, novated leasing, staff loan rates and more!

If this role sounds like it’s for you, we want to hear from you. For more information on Pepper visit www.pepper.com.au.
Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.

Work Locations: North Sydney Level 27, 177 Pacific Highway North Sydney 2060

Job: Information Technology

Status: Permanent Full-time

Closing Date: Ongoing