Digital Service Design Specialist

October 17, 2024

Sydney Water

Parramatta

FULL TIME & OTHER

Join a dynamic, diverse and high performing team in an exciting time of growth and technology transformation.
Proudly making a difference to establishing a best-in-class, customer centred, client organisation

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
What will you be doing?
Service Design Specialist will provide a range of Service Design services to support the ideation process using rapid iteration, disruptive thinking and a 'fail fast approach'. The role will ensure all Service Design and end to end support models are created, reviewed, and implemented for any changed or new services delivered by Digital projects. The key focus of the role would be to ensure projects align to the ITIL service management framework by aligning to our Service Design framework.
Your role will involve:

Ensure all service design and end to end support models are created, reviewed, and implemented for any changed or new services delivered by Digital projects and be familiar with their service offering.
Provide a range of design solutions and creative thinking to enable service design, characterised by rapid iteration disruptive thinking and a ‘fail fast’ approach to support achievement of project business objectives.
Work within the project teams as a service design specialist to collectively ensure integration of co-design principles and practices into the design process.
Enable 'Shift left' and adopt Agile approach towards Service Design and Service Transition for programs and projects.
Interpret evidence-based research and incorporate the respective information into driving the Service Design experiences.
Apply a continuous improvement lens to process and systems required to deliver services to customers, through the various ITIL processes.

Dive into Our Great Benefits:

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Who are we looking for?

Relevant experience in IT Service Management working in a complex IT enterprise environment which includes offshore, outsourced IT engagements (ITIL v3 or v4 Certification)
Experience in Agile Delivery and in depth understanding of technical project delivery. Hands on working knowledge of Agile methodologies, ideally Scrum.
Exceptional interpersonal skills including the ability to communicate techno-functional details, the ability to articulate complexity, strategy; and the ability to influence and bring others on the journey with you.
Significant experience of working within a multi-vendor environment and complex infrastructure
Degree qualified in information technology, business, computer science or similar and/or equivalent industry experience, with ITIL Foundation certification ideal.
Demonstrated experience in Service Design, Service Delivery or Service transition.
Knowledge of Design Thinking/Human Centred Design or an equivalent discipline.

Does this sound like you? Apply now.
We support you through the application process and can modify as needed – let us know what you need.
Closing date: 3 November 2024
Please see the position description for the role’s full accountabilities.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
For more information, you can contact sunil.nagarajan@sydneywater.com.au
Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy

We regret to inform you that this job opportunity is no longer available