Capacity Planning & Optimisation Lead

September 23, 2024

Sydney Water

Potts Hill

OTHER & FULL TIME

Based out of Potts Hill site and Parramatta with flexible work options.
Permanent full-time opportunity with a competitive salary package
Provide effective leadership to a team of planning specialists on the Sydney Water (SW) network.

An exciting opportunity has become available for a Capacity Planning & Optimisation Lead to join the Customer Experience team within Sydney Water.
The purpose of this role is to provide effective leadership to a team of planning specialists that optimise the utilisation of labour, major and minor plant, and equipment (P&E) to ensure operations and maintenance programs on the Sydney Water network are delivered at optimum cost to meet service levels and priorities.
The role ensures the delivery and optimisation of planning services. Fostering a high-performance culture to meet customer expectations.
May be required outside of ordinary hours including weekends to carry out the role of Incident Manager or Operations Controller or any other role in the Emergency Control Centre as required.
About the role
Your duties will include, but are not limited to:

Accountable for Short term (3-month horizon) resource capacity forecasting and analysis and setting resource capacity plans including facilitating decision making to address gaps
Complete Capability and Capacity Demand and Supply forecasting and analysis (rolling 24 months)
Facilitate the development and decision making of plans to address identified gaps
Prepare Business cases for P&E investment.
Monitor and analyse Field Service Management (FSM) Business Rules
Plan input to ensure effective and efficient delivery of preventative maintenance programs.
Contribute to the creation and maintenance of job plans for civil linear assets, working with stakeholders to ensure the right level of detail and accuracy of information (task duration, resource requirements, specifications) to facilitate the automation of scheduling and dispatch of WOs in IFS
Optimise preventative maintenance programs (budget v actual v forecast) through their delivery cycle via relevant management systems
Implement efficient and customer centric processes for capacity planning and optimisation.
Resource Supply Forecasting
Identify what quantity of each resource capability type are available, where & when
Capacity Analysis & Decision Making
Decide on quantities, locations and timing for each resource capability for the coming three-to-twelve-month period, to meet forecast work demand, response time, cost, utilisation and efficiency targets.
Prepare, update, and maintain the rolling three-to-twenty-four-month Capacity Plan (for each resource type, labour, location requirements, and major and minor P&E) including Packages of works for contractor delivery partners.
Continuous improvement of rosters to ensure we meet both operational and financial targets for our teams
Analyse insights on the root causes provided by Customer Hub on consequences and impacts of dispatch exceptions and other improvement opportunities and feed this back to Field Service Improvement team Hub for recommendations on changes to business rules.
Monitor and analyse IFS Business Rules, and recommend and implement adjustments to ensure the system optimises variables in line with delivery priorities and delivery optimisation
Develop, update and implement standard operating procedures are for all activities within the scope of the team
Deliver improvements in customer experience through the development and implementation of enhanced capacity and maintenance planning processes, in line with the corporate vision.
Manage complex stakeholder relationships
Manage team labour budget
Position will operate and influence improvement of applicable systems.
Ensure systems of work and processes are effective and support the work to be done

About you

A tertiary qualification in engineering or science, or experience deemed equivalent.
Extensive experience in utility network operations and maintenance/renewals (desirable)
Extensive experience in capacity planning
Extensive experience at a senior level in managing technical issues relating to capacity planning.
Demonstrated leadership in a team environment and operate as part of a management team
Demonstrated experience in building effective business and stakeholder relationships
Proven ability to influence change
Demonstrated written, verbal, and interpersonal communication skills at all levels both internal and external to the organisation, with the ability to establish a high degree of credibility.
Demonstrated ability in leading a high performing technical team, driving business performance.
Demonstrated project management and business planning skills
Demonstrated capability and commitment to improvement of customer and safety culture and efficiency outcomes
Highly developed analytical and problem-solving skills to identify issues, trends, drivers and links to asset/product/service provider performance.
Skills in mentoring, coaching, developing and transferring technical capability.
Ability to foster and develop individuals
Tactical thinker with commercial acumen

Essential Requirements:

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Our commitment to employee well-being extends beyond the workplace. Here's how we support you:

Childcare allowances and up to 18 weeks of paid parental leave.
Novated lease opportunities.
Fitness Passport providing access to numerous gyms and pools across NSW.
Flu vaccinations and discounted health insurance memberships.

Closing Date: Monday 7th October 2024 at 11:59 PM
Please advise if you require any adjustments to actively participate in the application and recruitment process.
Working at Sydney Water
At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.
We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application
Please see the position description for the role’s full accountabilities.

We regret to inform you that this job opportunity is no longer available