Job Opportunities in Australia

Agency Jacana Energy Contact

Stuart Burris via email at:
Work Unit Customer Experience Stuart.Burris@jacanaenergy.com.au

Job title Customer Care Advisor Agency information

Designation Jacana Energy Level 1 www.jacanaenergy.com.au

Job type Full time Information for applicants

Applications must include a one-page summary

Duration Ongoing about you, a detailed resume and copies of

tertiary qualifications. For further information for

Salary $58,843 - $77,282 applicants and example app OCPE website.

Location Darwin Special Measures

Position 37305 Jacana Energy values diversity in the workplace that

number represents the community. Therefore, under an

approved Special Measures Plan, eligible Aboriginal

RTF 304127 and Torres Strait Islander (Aboriginal) applicants will

be granted priority consideration for selection. For

Closing 16/09/2024 more information on Special Measures, go to the

OCPE website.

Information about selected applicant’s merit

If you accept this position, a summary of your merit

(including work history, qualifications, experience,

skills, etc.) will be provided to other applicants to

enable transparency and understanding of the

decision. For further information see:
http://www.nt.gov.au/ocpe

Apply online link.

https://jobs.nt.gov.au/Home/Job Details?rtf Id=304127

ABOUT THE ROLE

Provide superior customer focused services to a broad customer base in a Contact Centre

environment and support customers with a variety of enquiries through telephone and

electronic mediums.

CORE RESPONSIBILITIES

What you will be doing:
1. Actively provide high standard of quality and timely customer service experience in line

with Key Performance Indicators (KPI’s)

2. Work with customers to identify the most relevant JE products and services to assist with

their electricity requirements.

3. Respond promptly to customer inquiries with quality first contact resolution delivery.

4. Maintain customer databases, accounts, forms, applications, requests and record details

of inquiries, comments, and complaints.

5. Ensure correct regulatory obligations processes are followed as well as maintaining a

positive customer experiences.

6. Comply with the NTPS and Jacana Energy’s Code of Conduct, NTPS and Jacana

Energy, corporate values and strategies, policies and procedures as well as other

relevant regulatory guidelines.

SELECTION CRITERIA

The ideal candidate must have:
1. Ability to apply written and verbal communication skills and demonstrated understanding

of the privacy act legislation and maintaining customer confidentiality.

2. Recent experience working within a contact centre environment.

3. Proficient computer literacy skills including operational experience of a customer-based

information system.

4. Demonstrated ability to work in a team environment to ensure positive outcomes of the

organisation are achieved.

5. Proven ability to, multitask, develop innovative ideas and be comfortable working in a

fast-paced environment.

6. Proven initiative and self-motivation with the ability to achieve KPI’s, work independently

with minimal supervision, as well as perform under pressure to meet deadlines.

7. Proven ability with numerical accuracy and attention to detail to ensure accuracy of

account and customer transactions.

8. Commitment to providing a high standard of customer service and operating within the

Jacana Energy corporate values of Diversity, Innovation, Honesty, Teamwork and

Wellbeing.

You may also have:
1. Relevant experience in regulated utility or commercial environment, or Government

owned Corporation.

2. Previous experience with ROS, Touchpoint or similar systems

CORE COMPETENCIES

Our core competency guide is the foundation tool in building and developing individual

employee growth, and outlines the behavioural skills and performance expected of all

employees across our organisation which aligns to Jacana Energy values.

Action orientated Taking on new opportunities and tough challenges

with a sense of urgency and enthusiasm.

Communicates effectively Developing and delivering multi-mode communications

that convey a clear understanding of the unique needs

of diverse audiences.

Customer focus Building strong customer relations and delivering

customer centric solutions.

Ensures accountability Holding self and others accountable to meet

commitments.

Instils trust Gaining the confidence and trust of others through

honesty, trust, integrity and authenticity.

HOW TO APPLY

If you meet the above selection criteria and have the required capabilities, apply for this

vacancy online at https://jobs.nt.gov.au/Home/Job Details?rtf Id=304127

FURTHER INFORMATION

1. Willingness and ability to work flexible working hours between the hours of 8am-6pm.

2. The recommended applicant may be required to undergo a criminal history check prior

to selection being confirmed. A criminal history will not exclude an applicant from this

position unless it is a relevant criminal history. When choosing to apply for this position,

the applicant should consider the full requirements of the position in aligning their work

experience and capabilities to this role.

Jacana Energy offers a range of employee incentives. Head over to our careers page for

more.