October 4, 2024

City of Palmerston

Palmerston

Community Support Officer

Work for the fastest-growing and second largest city in the NT
Ongoing Local Government Opportunity
Dynamic and modern working environment within a diverse and inclusive community

About us
City of Palmerston is one of the Northern Territory’s fastest growing cities and is located 20 kilometres south-east of the capital Darwin. It has a population of approx. 40,000 and is currently undergoing a significant period of infrastructure, growth and development.
City of Palmerston is a welcoming and vibrant family city that fosters diversity and unity. In Palmerston, everyone belongs.
City of Palmerston (Co P) is “A Place for People”. We place people at the centre of all that we do and deliver, by providing excellent services to our community.

Our Commitment to You and Our Customers
At Co P we value

Teamwork
Commitment and Accountability
Sustainability and Self-Sufficient
Quality Resources
A culture of Continuous improvement

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

Make it easy for customer
Perform with pride
Listen, learn and act
Evaluate and improve

About the Role
Working with the Community Service Team, the Community Support Officer is responsible for services that contribute to the delivery of the City of Palmerston Community Plan including the following:

A high standard of Customer Service both internally and externally
The bookings and administration support of Council facilities
Supporting implementation of events and programs

Key Duties and Responsibilities
Perform duties at the Recreation Centre, Library and Civic Plaza customer service desk and assist customers with their enquiries in person or by telephone.

Administering facilities, bookings and processing payments.

Support with the development and review of simple procedures and processes
Various administrative tasks.

About You
To be considered for this role, you must have:

Previous experience in a customer facing role
Proven strong customer service skills with the ability to deliver exceptional service
Demonstrated interpersonal communication and team-based skills
Ability to work independently and follow established work procedures
Ability to work varied hours
Demonstrated experience in using office technology and Microsoft Office Suite
Current NT Driver's Licence and valid OCHRE card
Current First Aid certificate

What you receive

Training & Professional Development opportunities
A great team who will support you to achieve professionally and personally
Access to wellbeing initiatives and Employee Assistance Program

Diversity
At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To Apply