September 12, 2024

Mission Australia

Alice Springs

FULL TIME

Area Manager

Permanent Full Time | 35 hours a week
Salary: $128,888 + super + salary packaging benefits
Location: Alice Springs, NT 0870
Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.

Your Opportunity

In this pivotal leadership role, you'll drive operational excellence, manage contracts, and strategically plan workforce and financial resources across all services based in Alice Springs and Katherine. You'll inspire and develop frontline service delivery managers, empowering them to reach their full potential. As the face of Mission Australia, you'll forge impactful relationships with government agencies, funding bodies, corporate partners, service providers, community groups, and service users, building a strong presence and driving meaningful change.

Your key responsibilities will be to:

Lead the contract delivery and operational performance across NT regional services, ensuring compliance and high-quality outcomes.
Collaborate with internal stakeholders and support services to ensure efficient, compliant service delivery.
Support the Regional Leader in contract negotiations by providing insights on resource capacity and service capabilities.
Oversee the preparation, monitoring, and reporting of operational budgets to internal and external stakeholders.
Monitor service performance against targets, develop action plans for improvement, and celebrate successes.
Contribute to the development and implementation of local service strategies aligned with national objectives.
Identify opportunities for growth within Regional Services, aligned with the existing portfolio and national strategies.
Demonstrate values-based leadership and promote values-based behaviours throughout service delivery.
Manage workforce planning, recruitment, and succession planning in collaboration with HR, ensuring alignment with Mission Australia’s policies.
Support Program Managers in addressing staff grievances and oversee disciplinary and performance improvement processes.
Provide feedback to the Regional Leader on strategic implementation, identifying risks and opportunities.
Build and maintain strong relationships with external stakeholders, including government bodies, funders, and community groups.
Collaborate with the Practice Quality Team to drive continuous service improvement across the region.

Requirements for Success

Tertiary qualification in community services, leadership and/or management
Demonstrated strong ability/experience in management, leadership and professional development of teams
Display knowledge of current trends and issues in the Community Services sector
Extensive experience in people management and fostering professional development.
Proven experience leading teams across diverse service offerings within a specific geographic region.
Experience and/or knowledge of issues surrounding homelessness including alcohol and other drugs, family and domestic violence, unemployment and mental health
Strong experience in managing stakeholder relationships, including government and Funders showing exceptional communication and interpersonal skills and influencing ability
Solutions-focused problem-solving skills
Strong strategic financial acumen and experience in managing multiple budgets
Exceptional communication and interpersonal skills, with a history of effective collaboration.
In-depth knowledge of Aboriginal cultural systems and protocols.
A demonstrated commitment to community and social outcomes, with personal alignment to Mission Australia's values and culture.
Valid NT Driver’s License

We strongly encourage people who identify as an Aboriginal or Torres Strait Islander to apply.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email

talentattraction@missionaustralia.com.au

Your benefits

Rewarding work – every day you know you’re making a real difference
Not-for-profit salary packaging, reducing your tax

Free external, confidential counselling

Volunteering opportunities
Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
Additional $350 each year to help with cost of living in a remote area
Access to up to 3 additional days Personal/carers leave each year