September 17, 2024

Crocs

Broomfield

Wholesale Customer Service Supervisor

Requisition ID: 5536

Job Location(s): Broomfield, CO, US, 80021

Overview

The Wholesale Customer Service Supervisor has primary responsibility for managing the order book within the wholesale channel, supervising a team of representatives to enhance Crocs’ success. In addition, this position will play a leadership role within the global customer service organization. Our customer service team is passionate about delighting customers, improving processes, and promoting a positive team culture in a fast-paced environment. You will have the opportunity to mentor others and help them grow while advancing your own skills as a leader. Our Supervisors are diligent in their work, ensuring attention to detail while considering the bigger picture and the needs of individual team members. You'll collaborate with different business teams to participate in a transformative effort. Your mission will be to improve the revenue and profit of our wholesale channel, managing our order book to enable faster and better decisions. You will also help maintain consistent processes with other regions.

What You'll Do

Lead a team of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal growth.
Dedication to develop as a leader – take advantage of mentorship and continuing educational opportunities to grow.
Oversee designated activities within the department as assigned, such as monitoring critical metrics, coordinating meetings, and taking responsibility for specific systems/processes.
Collaborate with sales leadership to enhance our partnership and outcomes with wholesale accounts; address advanced inquiries from buyers, account executives, and sales leadership when needed.
Interview, hire, and onboard new team members – setting up onboarding and training plans to accelerate their successful integration into Crocs.

What You'll Bring to the Table

Minimum of 3 years experience in customer service, preferably in a wholesale/B2B environment.
Prior management experience is not required, but a demonstrated dedication to career advancement is essential.
Ability to react and resolve problems with high initiative and a sense of urgency.
Analytical skills – ability to translate complex data and trends into actionable strategy.
Adaptability – responds to change with grace and confident leadership.
Capability to take initiative, work independently, and promote a positive team environment.
Proven organizational and time management skills.
Strong communication and presentation skills.
Occasional travel (<5%) to Crocs fulfillment locations or customer visits is possible.
Knowledge of SAP or similar enterprise ERP system.
Power Point experience.
Working knowledge of Salesforce Service Cloud or similar CRM/case management system.
Proficiency in Excel, including x-lookups, formulas, and pivot tables, is a requirement. You will be encouraged to apply these tools to analyze data, produce reports, and support decision-making processes effectively.

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The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment. We accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Wholesale Customer Service Supervisor
Salary or Pay Range: $72,000 - $82,000
Workplace Persona: Collaborator
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.

This position is eligible to participate in a company incentive program.

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Job Category: Corporate

Nearest Major Market: Denver