Job Opportunities in United States

Overview

What You'll Do

• Lead a team of Customer Service representatives, monitoring their performance to important metrics and supporting their career and personal growth.
• Dedication to develop as a leader – take advantage of mentorship and continuing educational opportunities to grow.
• Oversee designated activities within the department as assigned, such as monitoring critical metrics, coordinating meetings, and taking responsibility for specific systems/processes.
• Collaborate with sales leadership to enhance our partnership and outcomes with wholesale accounts; address advanced inquiries from buyers, account executives, and sales leadership when needed.
• Interview, hire, and onboard new team members – setting up onboarding and training plans to accelerate their successful integration into Crocs.

What You'll Bring to the Table

• Minimum of 3 years experience in customer service, preferably in a wholesale/B2B environment.
• Prior management experience is not required, but a demonstrated dedication to career advancement is essential.
• Ability to react and resolve problems with high initiative and a sense of urgency.
• Analytical skills – ability to translate complex data and trends into actionable strategy.
• Adaptability – responds to change with grace and confident leadership.
• Capability to take initiative, work independently, and promote a positive team environment.
• Proven organizational and time management skills.
• Strong communication and presentation skills.
• Occasional travel (<5%) to Crocs fulfillment locations or customer visits is possible.
• Knowledge of SAP or similar enterprise ERP system.
• Power Point experience.
• Working knowledge of Salesforce Service Cloud or similar CRM/case management system.
• Proficiency in Excel, including x-lookups, formulas, and pivot tables, is a requirement. You will be encouraged to apply these tools to analyze data, produce reports, and support decision-making processes effectively.