November 15, 2024

BDR Solutions

Washington

FULL TIME

Technical Writer

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.
BDR is seeking a Technical Writer to join our growing team! This position will be performed virtually from the individual's home office working on EST time schedule. This position requires US Citizenship with a Secret Clearance.

(Military Veterans are highly encouraged to apply)

Role Overview:
The Technical Writer will be responsible for developing, establishing and maintenance of policies as well as procedures. You will work closely with many members of the team to help develop content and technical requirement documentation.

Responsibilities:

Develops, establishes, and maintains policies, processes, and procedures.
Collaborate with individuals from various internal functional areas within the team to generate and review new equipment, processing, set-up and operational documents within agreed upon timelines.
Interview subject matter experts/IT Specialist to obtain details to accurately capture content material.
Work closely with the client's staff and Engineering Team to develop and write content on the use of different technical equipment, computer systems, operating systems, software applications, etc.
Communicate to the client and technical team in order to understand various technical aspects before writing about certain technical subjects.
Review technical documents and make changes in the existing technical documents to update these as per the latest technical information.
Research and translate technical information for non-technical and technical users.
Originate, revise and maintain internal and external Standard Operating Procedures SOPs. Recommends and conducts document formatting and reduce the complexity of existing internal SOPs.
Adhere to the deadlines given by the client and ensure good quality content.
Provides expertise and guidance in interpreting governmental regulations, agency guidelines, and internal higher-level policies to assure compliance.
Participates in all client related Information technology projects.
Document, update and close tickets according to the service level agreements.

Required Minimum Qualifications:

Bachelor's degree in Information Technology or a closely related field
3+ years of experience in technical writing on complex and large-enterprise infrastructure environment
Active Secret Clearance
Must have an HDI Customer Service Representative certification
Experience with technical applications/tools and image-capturing tools (Ex. Snag It, and/or Adobe Framemaker)
Knowledge and familiarity of ITIL processes
Experience in creating documentation as it relates with computer operating systems, networks, storage, infrastructure hardware, and data center
Proficient knowledge of the Microsoft Office Suite (Word, Excel, Power Point), Vision, and Adobe Acrobat.
Experience working with project teams and engineering staff to develop course content.
Experience coordinating training programs with customers including defining the scope and content of training programs and scheduling training courses.
Solid knowledge of technical writing standards, documentation process, and system/software engineering process
Must obtain HDI Customer Service Representative certification

In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

About BDR Solutions:

BDR Solutions delivers IT expertise and solutions that improve American lives through the modernization of government systems for health benefits, social services, and disaster relief. We are a service-disabled veteran-owned, 8(a), HUBZone small business—recognized for reliable and sustainable outcomes scaled to our client’s mission needs.