Job Opportunities in United States

Location - Philadelphia, PA

Job Description

• Project Management: Oversee the planning, execution, and delivery of Contact Center Agent Assist projects on the AWS platform.
• Manage project timelines, budgets, and resources to ensure successful completion of initiatives.
• Technical Leadership: Collaborate with cross-functional teams, including software engineers, data scientists, and product managers, to design and implement Agent Assist solutions. Serve as the primary technical point of contact for internal and external stakeholders.
• Solution Development: Guide the architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
• Ensure solutions meet business requirements and align with best practices for cloud development.
• Stakeholder Management: Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations. Foster strong relationships with customers, understanding their needs and driving customer satisfaction.
• Quality Assurance: Implement best practices for quality assurance and testing to ensure high-quality deliverables. Monitor project performance and make adjustments as necessary to achieve goals.
• Continuous Improvement: Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
• Stay updated on industry trends and AWS advancements to leverage new technologies for Agent Assist solutions.

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is a plus.
• 5+ years of experience in project management, with a focus on contact center technologies and AWS.
• Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
  

Life at Capgemini

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

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