Job Opportunities in United States
September 12, 2024
Anchorage Neighborhood Health Center Inc
Anchorage
PART TIME
PATIENT SERVICES MANAGER - NIGHT CLINIC
This is a part-time position, 16 hours per week. Hours will be Monday - Thursday, 5:00 pm to 9:00 pm, in order to manage operations during our night clinic.
The Patient Services (PS) Manager manages and oversees the Patient Services Department which includes call center, front desk, checkout, and information desk functions. The PS manager is responsible for the overall, day to day, administrative operations, and management of the Patient Service Department. This includes maintaining a thorough knowledge of regulatory compliance as it pertains to patient services. The manager works collaboratively with ANHC department supervisors and managers to ensure efficiency and effectiveness of medical service delivery.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Work Experience: Prior management experience in a healthcare environment, preferably reflecting progressive responsibility in medical office operations with similar complexity. Any combination of three to five years of education and experience including equivalent training and/or experience may be considered.
Education, Certification and Licensure: Bachelors degree in business, healthcare, or related field preferred.
Additional Skills & Knowledge: Bilingual preferred.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to remain sedentary for prolonged periods of time at a workstation but may involve walking and standing for brief periods of time. Occasionally will exert up to 20 lbs. of force to move objects and files.
Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.
Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.
The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.
POSITION SUMMARY:
The Patient Services (PS) Manager manages and oversees the Patient Services Department which includes call center, front desk, checkout, and information desk functions. The PS manager is responsible for the overall, day to day, administrative operations, and management of the Patient Service Department. This includes maintaining a thorough knowledge of regulatory compliance as it pertains to patient services. The manager works collaboratively with ANHC department supervisors and managers to ensure efficiency and effectiveness of medical service delivery.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manage staff while ensuring completion of annual performance evaluations, recruitment, hiring, orientation, retention, development, and discipline for direct reports.
- Develop effective and efficient patient service representative staffing schedules within the department that is sensitive to productivity, workflow, and organization requirements. Ensure appropriate daily staffing and coordinates changes in staff schedules as needed.
- Provides initial orientation and ongoing training as needed for patient services staff.
- Ensures patient service staff follow established policies and procedures.
- Coach and mentor staff in appropriate problem solving and positive communications. Motivates and coaches a high-performance team to successfully achieve goals, and complete responsibilities and tasks.
- Ensures insurance verification and sliding fee scale accuracy to optimize revenue cycle outcomes.
- Perform audits on data collected and entered by patient services staff for accuracy of information, including but not limited to financial information, insurance information, and patient demographic data.
- Engage in continuous quality improvement. Identify and document patient service process improvements and find ways to implement improvements. Participates in ongoing analysis of system processes throughout the department. Identify methods to streamline clinical flow and reduce revenue loss due to ineffective processes.
- Promote a culture of training and standardization. Establishes and ensures adherence to benchmarks and performance standards.
- Ability to draft recommendations for procedures in response to a dynamic and changing healthcare environment which ensures a system of efficient and effective controls over clinical flow and the revenue cycle.
- Develop and maintain working relationships between other Patient Services staff, Nursing, Patient Support Services, Dental, Pharmacy, Laboratory, and Patient Financial Service departments.
- Ability to handle all patient complaints, provide de-escalation solutions, and solving problems to ensure a smooth and effective delivery of services.
- Performs other duties as assigned.
SUPPORTING DUTIES AND RESPONSIBILITIES:
- Coordinates and oversees special projects as needed.
- Performs staff duties as needed.
- Participate in meetings and committees as assigned. Including staff, pod, department, management, and other ad hoc meetings.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Work Experience: Prior management experience in a healthcare environment, preferably reflecting progressive responsibility in medical office operations with similar complexity. Any combination of three to five years of education and experience including equivalent training and/or experience may be considered.
Education, Certification and Licensure: Bachelors degree in business, healthcare, or related field preferred.
Additional Skills & Knowledge: Bilingual preferred.
PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to remain sedentary for prolonged periods of time at a workstation but may involve walking and standing for brief periods of time. Occasionally will exert up to 20 lbs. of force to move objects and files.
Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.
The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.
We regret to inform you that this job opportunity is no longer available
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