Job Opportunities in United States
September 13, 2024
Spirit of Alaska Federal Credit Union
Fairbanks
FULL TIME
Operations Specialist
We are looking for an Operations Specialist to provide exceptional service in our call center. Excellent benefits package includes medical, dental, vision, life and disability insurance, generous paid time off and matching 401(k) plan.
Visit our website spiritofak.com/employment for a complete job description and employment application. Salary will be determined based on candidate experience, qualifications, and education.
JOB SUMMARY:
Receive and process member transactions via the telephone and digital channels. Conduct back-office processing. Maintain files necessary to keep accurate records.
*This is not a remote position*
Qualifications:
1. Answer the phones and process all member transactions and inquiries accurately and quickly.
6. Cross-sell credit union services when appropriate.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
Visit our website spiritofak.com/employment for a complete job description and employment application. Salary will be determined based on candidate experience, qualifications, and education.
JOB SUMMARY:
Receive and process member transactions via the telephone and digital channels. Conduct back-office processing. Maintain files necessary to keep accurate records.
*This is not a remote position*
Qualifications:
- High school diploma or equivalent.
- At least one year of customer service or call center experience. Financial institution experience is preferred.
- Excellent customer service and communication skills.
- Proficient with PC, telephone, 10-key, and other related business equipment and application software and platforms.
- Ability to multitask and perform in a fast-paced environment.
- Strong organizational skills and attention to detail.
1. Answer the phones and process all member transactions and inquiries accurately and quickly.
- Greet all members in a friendly and professional manner.
- Utilize the “soft transfer” method to transfer calls.
- Cash advances on credit and debit cards.
- Maintain proper security measures for identifying members.
- Loan/Credit Card payments.
- Answer online banking inquiries and troubleshoot access issues.
- ACH.
- Drafts.
- Debit cards.
- Shared branching.
- ATM balancing.
- Wires.
- Notice processing.
- RDC processing.
- RI processing.
- Fraud processing.
- Update addresses and any other changes required as assigned.
- Close accounts.
- Account pre-authorizations.
- Daily recon of wires, ACH, ATMS, Shared Branching, etc.
6. Cross-sell credit union services when appropriate.
- Provide routine information on credit union services.
- Be able to direct members on how to obtain these services.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
- High school or equivalent (Required)
- Customer service: 1 year (Required)
- Fairbanks, AK 99701 (Required)
We regret to inform you that this job opportunity is no longer available
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