Job Opportunities in United States

General Information

• Has knowledge of and ability to answer questions regarding circulation, fines and billing, public computing, printing, and copying.
• Able to perform standard circulation functions on library materials, such as check-in, check-out, renew, place holds, complete financial transactions, etc.
  
• Ability to search for patrons in Library Automation system and register patrons for Library cards in accordance with established policies and procedures.
  
• Ability to search for items in Library Automation system as well as the Online Public Access Catalog and assist patrons with locating items. Knowledge of the stack layout and able to organize, shift and shelve materials.
  
• Basic knowledge of Interlibrary Loan (ILL) policies and procedures and ability to assist patrons in filling out an ILL request form.
  
• Ability to present information to small groups in informal settings such as departmental meetings. Knows where to find information on library events and programs and directs patrons to information.
  
• Refers questions to the appropriate person as necessary.
  

Essential Duties

• Excellent Customer Service: applies customer service skills to enhance the level of user satisfaction; manages the library environment to enhance the user experience; applies effective techniques to address difficult situations with users; applies standards and practices for the delivery of quality customer service.
• Effective Communication: communicates effectively using a variety of methods; with a variety of audiences and individuals from diverse backgrounds; selects and applies the most appropriate and effective communication means to meet situational needs.
• Collaboration: develops and maintains effective relationships with others to achieve common goals; works effectively in a team with strong team-building skills and attitudes; applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors.
• Ethics & Values understands and acts in accordance with the basic values and ethics of library service.

Experience, Education Certificates, license and/or Registrations

• Public Services – Circulation: The Library Aide II has knowledge of standard reports the library runs regularly, the ability to view and print those reports from the library automation system; able to search for long overdue items and send notices to customers on a regular basis; able to answer most reference questions and refer unanswered questions to the appropriate person as necessary.
• Public Services – Interlibrary Loan: like the Library Aide I, the Library Aide II has basic knowledge of Inter-Library Loan policies and procedures and the ability to assist patrons in filling out an Inter-Library Loan request form.
• Presentations, Events and Instruction; the Library Aide II is able to assist with setup of library programming, events and displays as well as write effective reports, memos, letters and emails.
• Acquisitions, Cataloging and Processing: the Library Aide II is able to do basic copy cataloging as well as basic editing of the bibliographic and holdings records with close supervision; able to make basic changes to serial holdings and to add item records to existing serial records; is able to make basic modifications to item records; and able to receive, process, and/or redirect purchased materials as appropriate.
• Technology: the Library Aide II has a basic understanding of the functions of common computer components and peripherals, can assist patrons with basic troubleshooting, including, but not limited to checking power connections and plugs; cancelling a print job; searching for text in a web page; downloading and saving files from the Internet. Additionally, the Library Aide II is able to perform intermediate tasks in Outlook, such as create and share calendar(s) with others; plan and schedule meetings and invite attendees; set reminders for calendar items. The Library Aide II is also able to perform intermediate tasks in Microsoft Word and Excel, such as creating and editing tables; using help features to locate instructions on how to perform an unfamiliar task; print/convert to PDF.
• Management: The Library Aide II assists in training and monitoring new employees and volunteers by teaching basic skills in a simple and systematic way and evaluating trainees for comprehension. The Library Aide II also has the ability to direct questions regarding performance and/or training requests to his/her supervisor; exercises some discretion in selecting alternative work methods or in rendering independent judgment when given an unusual situation or problem; and analyzes information and tasks to be completed with limited supervision.
• Project Management: The Library Aide II is able to lead a project team and assume responsibility for project completion; is able to assign roles to individuals involved with the project; and is able to monitor and evaluate the project and use the results for project improvement.
• Facility: The Library Aide II is able to implement emergency procedures and knowledge of emergency/maintenance contacts; is able to direct other staff members as to appropriate action in the case of an emergency.

Additional Information

• High school diploma GED or equivalent
• Minimum two years customer service experience.
• Previous library experience preferred.
• Experience working with an automated library system desirable.

Please read the below information carefully. This applies to your application submission.
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Leaving sections of the application blank, noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
At time of application, applicants are requested to submit:

• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using education to meet the minimum qualifications.
• Three (3) professional references, two of which must be from a current or former supervisor.
• Reference requests are automatically sent upon submission of your application.

SUPPLEMENTAL QUESTIONS
For your application to be evaluated you must answer the Supplemental Questions. Be sure to read each question carefully, answers cannot be changed once your application is submitted. Supplemental questions regarding certification, licenses or experience will be verified against information in your application and/or resume, failing to list required experience may cause your application to be denied.
EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.
EEO STATEMENT
The City of Wasilla complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-907-373-9039. The City of Wasilla is an equal opportunity employer.
DRUG-FREE WORKPLACE POLICY
In compliance with the Drug-Free Workplace Act of 1988 the City of Wasilla prohibits the unlawful manufacture, distribution, dispensing, possession, or use by an employee of a controlled substance as defined in Schedules I through V of Section 202 of the Controlled Substances Act (21 USC 812), and as further defined by policy at 21 CFR 1308.11 – 1308.15 is prohibited in any workplace of the city.
Any individual who conducts business for the city, applies for a position or conducts business on the city’s property is covered by the drug-free workplace policy. The policy includes, but is not limited to, all employees, contractors, volunteers, interns, and applicants.
NOTICE
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Agency

City of Wasilla

Address

290 E Herning Ave

Wasilla, Alaska, 99654

Phone

907-373-9035

Website

http://www.cityofwasilla.gov