Job Opportunities in United States

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Essential Duties & Responsibilities:

• Assist in managing primary and secondary IT operations, with a focus on providing quality support and enhancing the user experience across various platforms, software, and hardware
• Aid in carrying out helpdesk projects, focusing on solutions that improve the user experience within the scope of larger business initiatives
• Help with essential IT tasks that directly impact the user experience in a multi-faceted business environment
• Contribute to the enhancement of helpdesk processes, implementing analytics to provide insightful user experience data
• Support the maintenance of a stable IT infrastructure, prioritizing network consistency to ensure a seamless user experience
• Collaborate with internal and external stakeholders to communicate updates on helpdesk project progress, activities, and achievements that improve user experience
• Assist with server administration tasks, including user/group administration, security permissions, group policies, print services, and resource monitoring, to maintain a steady user experience
• Help monitor the health of the data center using existing management tools, addressing hardware issues as they arise to minimize disruption to users
• Support the maintenance of internal infrastructure, such as computers, servers, and networking hardware, to provide optimal user access and experience
• As a team member in the helpdesk department, work with other teams to assist in troubleshooting, identify root causes, and provide technical support to users as needed
• Aid in conducting routine audits of the systems, ensuring the security and reliability of systems that users interact with
• Help execute other support-oriented tasks and responsibilities as delegated by management.

Education/Qualification:

• Bachelor’s degree in technology or computer science preferred
• Proven work experience in IT
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching
• Experience in project management, application design and integration, and cloud computing (specifically Microsoft Azure)
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Creating volumes, assigning to servers and remote replication

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

• Excellent pay
  
• Medical, dental, vision
  
• Company paid life insurance
  
• Company paid short term disability
  
• 401K with employer match
  
• Paid vacation and company holidays
  
• Company vehicle (if job applicable)
  

Pye Barker Fire and Safety is an Equal Opportunity Employer