Guest Experience Specialist - MGM Northfield Park - United States Jobs Opening

August 19, 2024

MGM Resorts International

Northfield

FULL TIME

Guest Experience Specialist - MGM Northfield Park

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment?

Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show stopping experiences. You will operate with a large focus on culture by living through our core values.

The SHOW comes alive at MGM Resorts International.

THE JOB:
As a Guest Experience Specialist, you will be responsible for providing the highest level of customer service to our guests through direct engagement on MGM review sites, social media platforms and other online channels for consumer feedback. This role is instrumental in maintaining an impeccable public image of the Company to positively impact the decisions of potential future guests in choosing an MGM Resorts International destination.

THE STARTING PAY: $18.00

THE DAY TO DAY:

Utilize our computer system to input information and is comfortable navigating programs on the computer
Prioritize, categorize and respond to guest comments, complaints and inquiries
Follows department and company policies, procedures, internal controls and government regulations in the performance of job duties.
Engage and acknowledge internal and external guests in a friendly and outgoing matter
Follows department and company policies and procedures
Reading and interpreting spreadsheets utilizing the software to analyze data

A GREAT CANDIDATE:

Possess strong computer skills in Microsoft Office
Is welcoming and engaging to all guests and team members while showing empathy when needed
Has over 1 year of customer service experience and is comfortable communicating with others
Will be knowledgeable about company products and procedures
Can handle multiple tasks at one time while problem solving, building relationships and being efficient
Displays excellent customer service skills

Candidates who join the SHOW will have access to some amazing company perks such as:

Wellness incentive programs to help you stay healthy physically and mentally
Health Benefits
Health & Income Protection Benefits (For eligible employees)
Maintain a work/life balance
Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
Free meals in our employee dining room
Free parking on and off shift
Various programs and networking opportunities to help you get promoted
Volunteer opportunities to give back to the community
Other various discounts with company partners such as travel, electronics, online shopping, and many more