September 13, 2024

Shocco Springs Baptist Conference Center Inc

Talladega

PART TIME

Guest Experience Associate (Part-time: Weekday Availability Needed)

Description: Reports to Guest Relations Guest Experience Director
Job Summary
The general responsibility of the Guest Experience Associate will be to serve as a customer service representative at our hospitality desk, be informative of Shocco property and services, assist with lost and found, and set up, serve, and clean up food and beverage break experiences.
Summary of Essential Job Functions

Assist in all areas of hospitality desk operations including but not limited to learning about Shocco facilities and services.
Provide exceptional customer service.
Assist team with general office duties including but not limited to cleaning and organization.
Use proper accountability with all transactions.
Handle and work with guests during emergency situations utilizing training and procedures in place.
Assist in the golf cart rental process.
Assist in all aspects of lost and found.
Responsible for planning, preparation, setup, serving, and clean up of food and beverage breaks.
Willingness to work for other departments on an as needed basis.

Requirements: Spiritual

Uphold the values of Shocco as defined by the principles of Shocco
Profess to be a believer and follower of Christ
Follow Shocco’s Principles and use it as a guide for your job duties and throughout your daily activities

Character

Christian Work Ethic, Christ-Like Impact on those around you, Integrity, Interpersonal Skills, Time Management, Planning, Organization, Teamwork, Humility

Job Related

Experience in the hospitality industry a plus
Ability to work weekday daytime hours and occasional weekends
Desire and ability to use food service grade machinery such as an oven or popcorn machine
Experience working with the public preferred
Desire and ability to work in a conference center/camp setting to utilize skills for ministry
Experience in operation of computer equipment and programs, preferably Microsoft Windows, Word, Excel, or related programs, and the desire and ability to learn additional programs
Desire and ability to communicate with guests and fellow employees using various communication methods. (auditory, verbal, and written skills)
Desire to grow in area of responsibility
Desire and ability to be First Aid and CPR certified
Desire and ability to learn and follow food industry standards
Have a valid driver’s license

Physical

Physical ability to stand and walk for up to 5 hours at a time
Physical ability to use a ladder
Physical ability to lift and place onto a platform 4 feet high from floor packages weighing up to 50 pounds
Physical ability to push or pull a cart with items weighing up to 500 pounds distances up to 200 feet
Ability to safely operate a golf cart or vehicle on campus using fleet safety protocols
Ability to perform multiple tasks and be detailed when performing assigned tasks
Ability to abstain from use of tobacco products, alcoholic beverages, and controlled substances

Benefits provided

Competitive compensation
Access to supplemental insurance
Access to 403(b) retirement account
Staff meals (when serving guests)
Apparel
Half pay, paid holidays (for eligible employees)
Employee discount in "The Station" (for eligible items)

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At-Will Employment Statement
Employment and compensation are at-will, and therefore can be terminated, with or without cause, at any time without prior notice at the employee’s option or SSBCC’s option. This at-will relationship may not be modified by any oral or implied agreement, and that neither employee handbook, nor any course of conduct, practice, policy, award, promotion, performance evaluation, transfer, or length of service can modify this at-will relationship.