Guest Experience Agent

July 29, 2024

Four Seasons

Oahu Island

FULL TIME

About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.
The Four Seasons Resort O ’ahu at Ko Olina is looking for a Guest Experience Agent who has a passion for excellence and the spirit of aloha.

Join Our ‘Ohana
We invite you to join our ‘ohana at the Four Seasons Resort O ’ahu at Ko Olina as we prepare to open one of the finest resorts in the world. We’re excited to bring the Four Seasons Experience to O’ahu for the first time and embrace the unique local culture here in Hawai’i. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. Four Seasons has been ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We’re looking for individuals with not only the right skills and attitude for the role, but also the aloha spirit!

Hourly Rate: $32.00 (USD)

About the role
The Guest Experience Agent Assist in responding to a wide variety of vip guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

Conducts outreach for all VIP guests under the Guest Experience belt. This includes emails, chat and phone calls . Handles all vip guests interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist vip guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. (50%)
Assist Managers with preparing for incoming arrival for the day. Reviewing itineraries, room status and tacking flight times. Greet selected guests upon arrival when needed ensure personalized and exceptional service.
Coordinate between all departments to ensure guest needs are meet and exceeded including arranging special amenities on arrival, turndown and departure. (20%)
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Em Pact. (10%)
Works harmoniously and professionally with co-workers and supervisors. (10%)
Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. (10%)

What you bring

High School education. Bachelor's degree’s preferred
2 years of Guest Service/Front of the House/Concierge
Ability to read, write and English. Must be highly proficient in computer skills and multi-tasking

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

We regret to inform you that this job opportunity is no longer available