Greeter (2025)

August 13, 2024

Little Gem Resorts

FULL TIME & OTHER

Overview:

Lovango Philosophy

Our restaurant concept is built on providing signature dining experiences to our guests. Our restaurant provides not only a stunning landscape, but a warm welcoming atmosphere with delicious-contemporary foods. Our service is genuine, welcoming and we are here to make our guest experience memorable.

Job Objective

Create an exceptional dining experience for the guests by exhibiting remarkable personal and professional skills and providing exceptional service in a casual and fine dining environment.

Responsibilities:

Responsibilities & Tasks

Provide an extraordinary hospitality experience.
Maintains a sense of arrival at the host stand when guests arrive
Present Lovango guests with an incredible first impression
Wear a complete clean, designated, wrinkle free uniform and name tag
Assist in the setting of the dining room, clearing and resetting tables, and refilling water glasses as directed by management
All guests are greeted within 5 seconds of arrival
Remember and recognize repeat guests
Ensures guests feel welcomed and attended to
Accommodate to guest needs in a timely manner
Ensures that the restaurant is clean and always organized
Works with the front desk and management to set-up, confirm, and organizes restaurant reservations through our reservation system
Promotes a professional, helpful and courteous work environment
Confirm number in party and escort guests to appropriate tables
Helps servers by offering water service (tap, bottle still, or sparkling)
Informs service team of special requests for reservations
Attends pre-shift in uniform ready to go for service
Maintains a clean, neat, organized and well-manicured host stand and dining room.
Opening and closing procedures are followed each shift
Guests are kept properly informed of wait times
Follows proper guest seating and distribution of tables
Promotes bar and bar dining when on a wait
Assist servers and front desk with take-out orders when necessary
Continuously checks dining room & restrooms to ensure cleanliness standards are met
Keeps all menus, wine lists and promotional items current, clean and organized.
Ensures ambiance guidelines are followed throughout the restaurant
Demonstrates good organizational skills
Exhibits job and product knowledge sufficient to provide guests with accurate information in all aspects of food, wine, service, and resort information
Exhibits self- confidence to the degree necessary to handle a variety of situations in a positive and professional manner
Exhibits a positive attitude when speaking about guests and fellow employees

Policies and Procedures

Alcohol awareness program is strictly enforced
Ensures all measures are taken to prevent virus and bacteria spread
Management is involved in all guest and employee altercations
All situations involving illegal substances needs to be reported to management
Harassment of any type will not be tolerated
Complies with all aspects of the Little Gem Resorts Handbook including time & attendance
No smoking or vaping near or around guests

Qualifications:

Qualifications

Excellent people skills and outgoing personality.
Team player.
Maintains a current state health card permit
Must be able to work flexible shifts and schedules, including weekends and holidays.
Must be able to lift and carry at least 50lbs.
Ability to move up to 150 lbs., with wheeled assistance.
Must be able to stand, walk, lift, and bend for long periods of time.
Must be able to demonstrate competency as outlined in the training schedule.
Must be a service minded individual with a positive attitude who truly enjoys helping others.
Must be quick on their feet and adept at handling stressful situations seamlessly.
Must be computer literate.
Must be able to handle criticism.
Ability to move throughout a crowded room to seat guests.
Ability to use various office equipment, including, but not limited to, computers, calculators, photocopiers and facsimile machines.

Prior Food & Beverage experience required. High school diploma preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. Ability to obtain Food Service Sanitation certification. First Aid and CPR certification preferred. All employees must maintain a neat, clean and well-groomed appearance (specific standards available). Ability to converse with guests and employees in English.

Successful applicants will pass pre-employment background check and must be able to satisfy mandated I-9 Document from Homeland Security.

Please note our season is from December - End of July. All employees must be available for the full season.

We regret to inform you that this job opportunity is no longer available