September 9, 2024

State of Washington Dept. of Social and Health Services

Seattle

FULL TIME

DSHS ESA Child Support Enforcement Officer

Description

DSHS ESA Child Support Enforcement Officer 1-2 In Training

The Economic Services Administration, Division of Child Support is seeking three full-time Child Support Enforcement Officers to join our team of hard-working professionals in Downtown Seattle. Your work here will help Transform Lives! In this role, you will provide direct service to customers, establishing, modifying, and enforcing financial and medical child support obligations.

King County employees receive 5% premium pay in addition to the advertised salary and a free Orca card for transportation use.

Hybrid telework options are available with staff potentially working 1-4 days a week from home.

Some of what you'll do:

Work with parents, attorneys, and advocates to establish child support obligations and apply sanctions should they not comply with the terms of those obligations
Independently establish administrative child support orders by researching and locating income information, calculating complex financial and medical obligations, calculating arrears balances as required, preparing and serving legal notices, and negotiating settlements as appropriate
Analyze, interpret and apply State, Federal and International laws pertaining to the legal determination of paternity, the establishment and enforcement of financial and medical child support
Independently negotiates debt repayment terms by analyzing asset and financial information such as pay stubs, tax returns, business earnings, and proof of expenses
Review and interpret court and administrative child support orders to determine when obligations may be suspended or terminated, the support amount, and the frequency at which support is charged
Utilize Divisional signature authority to initiate and sign legal notices, including correspondence with clients, courts, and other Washington State agencies
Locate individuals and assets utilizing State interfaces such as Employment Security, Department of Revenue, Department of Licensing, Labor and Industries, Federal Parent Locate Service, and the Social Security Administration
Maintain a caseload of child support cases utilizing the Support Enforcement Management System and effective management skills

What we are looking for:

Excellent communication skills
Analytical skills to read, interpret and understand legal documents
Ability to manage a large, growing, and diverse caseload
Conflict resolution skills to appropriately handle emotionally charged interactions and clients
Investigative and interviewing skills to find information from a variety of sources

Who should apply? Professionals with:

Two years of college-level coursework and two years of experience in child support enforcement and/or debt collection-related functions

Two years of experience as a Child Support Enforcement Technician

(Equivalent education and/or experience may substitute year for year.)

In-Training:

Upon successful completion of the in-training plan of approximately 12-months at the Support Enforcement Officer 1 level, you will advance to the goal class of Support Enforcement Officer 2.

Salary Ranges:
Support Enforcement Officer 1 ($4,174 Step A-$5,615 Step M)

Support Enforcement Officer 2 ($4,497 Step A-$6,046 Step M)

Typical starting salary is at Step A.

Questions? Email Audrey Adams or call the main Talent Acquisition line at 360-725-5810 and reference 10212

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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