Job Opportunities in United States


August 6, 2024

City of Fayetteville, AR

Fayetteville

FULL TIME


DISPATCHER I (Shift: 10pm-6am) 2024 - 02616

The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.
Essential Job Duties
The City of Fayetteville is committed to attracting, engaging and rewarding a multi-generational workforce. By offering a total rewards package including competitive compensation and benefits plans and a purposeful work life, the City is an employer of choice focused on serving our community.

Safety/Security Sensitive Designation:
This is a safety/security sensitive position for purposes of the Arkansas Medical Marijuana Amendment.

1. Provide good customer service to both internal and external customers, maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
2. Responsible for operating a communications console and other related equipment in order to dispatch police and fire personnel and after-hours city on-call staff in response to requests for assistance in emergency and non-emergency situations in accordance with established departmental procedures and policies.
3. Main Police Channel – Dispatch police calls for service. Monitor and log radio traffic generated by police personnel related to calls for service and self-initiated activity. Must handle emergency transmissions and make decisions to facilitate response during high stress incidents.
4. Main Fire Channel – Dispatch fire calls for service. Monitor and log all radio traffic generated by fire personnel related to calls for service and self-initiated activity. Must be able to handle emergency “Mayday” activations and make decisions to facilitate response during high stress incidents.
5. Information Police Channel – Process all informational requests from officers. Handle police radio traffic when the main police channel has emergency traffic.
6. Citywide Channel- Dispatch calls for service and monitor this channel for after-hours city emergency calls. Must know each department’s/division’s policies for emergency calls. Must be able to notify various contacts for these departments depending on the situation.
7. 911 Public Safety Answering Point – Answer all 911 calls for the City of Fayetteville including medical calls. Must follow procedures for call taking and be able to deal with callers who might be in distress, or some other state that may make obtaining information difficult. Must be able to efficiently process requests from callers who may have a communication disability and utilize services necessary to get the caller the assistance they need. Must be able to interpret map data when a wireless 911 call is received, document 911 data for statistical purposes.
8. Police Department Business Lines – Must be able to answer this line quickly and efficiently. Duties include transferring calls to the appropriate location, entering emergency and non-emergency calls received, and answering questions in a professional, courteous manner. Must be able to process and prioritize multiple phone calls during busy shifts. Must be able to utilize resources available to answer questions on a variety of topics.
9. Dispatch work includes regular and irregular shift work necessary to provide services 24 hours a day, 7 days a week, 52 weeks a year, (weekends and holidays included), and during inclement weather events.
10. Responsible for entry/deletion and validation of records entered into the Arkansas Crime Information System (ACIC) by following policies created by ACIC.
11. Record Maintenance - Update resource information and perform record maintenance needed for dispatch operations.
12. Respond to requests for service from citizens, common inquiries or complaints from the public, regulatory agencies, or members of the business community.
13. Handle Freedom of Information Act requests for information and/or recordings.
14. Attend conferences, seminars, and other trainings for professional development purposes.
15. Perform other duties as assigned.

Secondary Job Duties

  • Secondary duties as assigned.

Minimum Qualifications
1. High School diploma or GED and prefer one year of Public Safety Dispatcher or related experience.
2. Must be a United States Citizen, not less than 18 years of age.
3. Valid Driver’s License.
4. Pass pre-employment dispatch testing; data entry speed must be higher than 7000 KPH.
5. Successfully pass a criminal history background check.
6. Ability to obtain CJIS (Criminal Justice Information Services) certification within thirty days from date of hire.
7. Ability to obtain ACIC (Arkansas Crime Information Center) Basic and Advanced certifications within six months of date of hire.
8. Ability to exercise good judgement, make sound decisions in the performance of duties, and work independently on multiple tasks assigned.
9. Ability to perform duties effectively in a high stress environment, which requires task switching.
10. Ability to read and enter data into the computer system rapidly and accurately.
11. Ability to maintain calm in emergency situations.
12. Effectively communicate with others orally and in writing.
13. Maintain confidentiality of sensitive information.
14. Maintain professional and diplomatic interactions with vendors, citizens, business owners, local public safety agencies, and outside representatives.
15. Must be proficient in the use of a computer and related software programs. Must be able to effectively operate a multi-line telephone system and other standard office equipment.
16. Must be able to become proficient in the use of radio system equipment, computer aided dispatch system, mapping software, weather radio, Arkansas Crime Information Center Computer, 911 computer, recording systems, fire alarm panel, and Teletypewriter (TTY) using the 911 equipment and various software programs.
17. This position requires the ability to speak clearly and be understood on radio systems and telephone systems, as well as understand what is being said by others on these same systems, to ensure safety.
18. While performing the functions of this job, the employee is occasionally in an outdoor environment for assignments and training.
19. While performing the functions of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, and sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required to accomplish computer and office work.

The City of Fayetteville is an equal employment opportunity employer.


Full Time, 40 or more hours per week, non uniformed employee. Eligible for all City benefits offered to full time non uniformed employees and all full time City accruals of paid leave.

Latest Job Opportunities


October 29, 2024

TEKsystems
Customer Service Representative

Berlin

TEMPORARY

View Details

October 29, 2024

Vaco
Tax Analyst

Greenwich

View Details

October 29, 2024

Actalent
Lab Technician - Entry Level No Experience Needed

Windham

FULL TIME

View Details

October 29, 2024

Actalent
Manufacturing Manager

Danbury

FULL TIME

View Details

October 29, 2024

Onsite Women's Health
Mammography Coordinator

Manchester

FULL TIME

View Details

Similar Jobs


September 10, 2024

Yale University
Yale Police Dispatcher

New Haven

FULL TIME

View Details

September 10, 2024

Dixie Electric, Plumbing, & Air
Dispatcher

Opelika

FULL TIME

View Details

August 22, 2024

University of Alaska
Emergency Dispatcher

Fairbanks

FULL TIME

View Details

September 10, 2024

US Naval Facilities Engineering Systems Command
MOTOR VEHICLE DISPATCHER

Ventura

PART TIME

View Details

September 11, 2024

Ontime Services
Dispatcher

Daphne

FULL TIME

View Details

August 9, 2024

City of Guntersville
Communications Officer (Dispatcher)

Guntersville

View Details

New Jobs from This Company


September 12, 2024

City of Fayetteville, AR
FLIGHT LINE OPERATIONS TECHNICIAN 2024 - 02633

Fayetteville

FULL TIME

View Details

September 11, 2024

City of Fayetteville, AR
PARKING ATTENDANT - EVENTS 2024 -02635

Fayetteville

PART TIME

View Details

September 5, 2024

City of Fayetteville, AR
ROUTE DRIVER (RECYCLING & TRASH COLLECTIONS) 2024-02631

Fayetteville

FULL TIME

View Details

August 10, 2024

City of Fayetteville, AR
SHORT-TERM RENTAL CLERK (REGULAR FULL-TIME 6 MONTH TERM) 2024- 02619

Fayetteville

FULL TIME & PART TIME

View Details

August 6, 2024

City of Fayetteville, AR
DISPATCHER I (Shift: 10pm-6am) 2024 - 02616

Fayetteville

FULL TIME

View Details