November 7, 2024

Wenatchee Valley Humane Society, Inc.

Wenatchee

FULL TIME

Client Care Associate (Shelter)

The client care associates are the face of the organization. They are a small team that works hard to provide quality customer service and compassion in difficult situations.

Description

Summary

The client care associates are the face of the organization. They are a small team that works hard to provide quality customer service and compassion in difficult situations.

Who we are:

Wenatchee Valley Humane Society was founded in 1967 to help homeless animals in the Wenatchee Valley; today, the Society is proud to offer animal care & control, a pet resource center, and a new veterinary hospital that supports our shelter and community medicine programs.

We are Pro Pet & Pro People

Our purpose is to keep and bring pets and people together. We work diligently to find homeless animals and their forever families. We adhere to compassionate boundaries and our organization's capacity for care. We strive for excellence in animal welfare and the highest standards of care. We follow ASV Guidelines.

Our Community

The Wenatchee Valley lies at the heart of Washington State and offers a bounty of natural beauty, outdoor activities, and a high standard of living. Embrace a slower pace of life with a small-town feel in a thriving community.

Working Relationship

Works closely with the animal care associates and other client care associates. They will also provide assistance to animal care and control when needed.

Job Duties

Be enthusiastic about serving the public, other staff, & volunteers with a consistent, positive, team-oriented attitude.
Answer calls on multi-line phone systems and respond to questions from clients regarding policies, hours, surrender or general animal information.
Provide information to the public regarding current risks to pets, preventative pet care, alternatives to surrender, and available resources offered in the community.
Assist with scheduling veterinary services for adoptable pets.
Performing administrative duties such as checking email & mailbox, filing, inventory of supplies, processing animals coming in or leaving the shelter in the shelter software database, and checking messages and returning calls.
Perform intake exams on new arriving animals to the shelter.
Efficiently manage workload & have attention to detail on all tasks.
Ability to handle tight deadlines and maintain composure under stress.
Responsible for general cleanliness of the front office including, garbage, recycling & office closet space.
Provide quality animal care and give humane protection and treatment of animals.
Following protocol for sick animals and movement of animals around the shelter.
Maintain good grooming and personal hygiene.
Other duties as assigned.

Education, Experience, Knowledge, Skills & Abilities

18 years or older
Excellent English verbal and written communication skills.
High school diploma or GED.
Willing to work holidays and weekends.
Ability to learn and interpret laws and ordinances governing animal care and control and teach others.
Demonstrate ability to express ideas effectively, both orally and in writing.
Ability to perform humane euthanasia with compassion and pass all certifications, as required.
Ability to work independently and as part of team
Desire to serve the mission of the organization
Emotional & Mental Requirements:
Must be able to cope with death, due to injury, illness, or euthanasia
Ability to process information rapidly and accurately
Ability to recognize a need for assistance and ask for help
Ability to cope with frustrating situations and remain calm

Preferences

Previous customer service experience
Shelter or animal control experience
Spanish speaking preferred

Other Requirements

1. Have or be able to obtain a valid Washington State Driver’s License

2. Must pass a Washington State Patrol Background Check

Working Conditions

While performing the functions of this job, the Client Care Associate is regularly required to talk and hear; frequently required to stand, walk, sit, and use hands to finger, handle, or feel, reach with hands and arms. Specific vision abilities required by this job include close vision. Ability to lift up to 50 pounds without assistance and up to 100 pounds with assistance. Ability to safely handle all types of animals. Must be able to physically restrain animals, safe & humanely. Noise level in the work environment is often loud. May be exposed to unpleasant odors. May be exposed to bites, scratches, and contagious diseases.