Associate Emergency Dispatcher

August 30, 2024

CenterPoint Energy

Evansville

FULL TIME

Date: Aug 29, 2024
Location: Evansville, IN, US, 47711-5540
Company: Center Point Energy

Center Point Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: Center Point Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At Center Point Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

You will have the ability under general supervision, to be responsible for monitoring gas emergency and gas and electric meter orders for company and contract service technicians. This position works cooperatively with the Contact Center, Receivables Management, Field Operations, and emergency agencies to coordinate efficient and timely scheduling of emergency and non-emergency meter order work. Analyze and respond to changes in priority and resourcing 24 hours/day, 365 days/year to ensure the best possible emergency response time and most productive routing and scheduling.

Essential Functions

Monitors gas and electric meter order work for company and contract employees. Support the oversight of the meter order management resources, assisting in the review and revision to technician routes, order distribution, and resource allocation to ensure that work is completed efficiently and within prescribed time frames.
Communicate with Field Operation Technicians and Supervision to provide contingency plans to re-balance work as required and keep informed of schedule changes. Manage current and future customer and Vectren generated work orders to maximize productivity, control costs, and meet regulatory Minimum Gas Service Standards appointment compliance.
Monitor meter order work for performance and adherence to daily schedules and report anomalies to Performance Management and Field Supervision.
Process incoming customer and emergency agency (911 fire & police) calls for potential natural gas related emergencies. Increase customer safety and satisfaction by clearly communicating safety precautions and capturing detailed facts to enable response by field personnel.
Evaluate priority and urgency of gas emergency orders to ensure customer safety and response by field personnel. Match resources and orders to meet company targets for primary emergency response.
Responsible for third party damage communications to internal and external customers up to executive leadership. Monitor incoming emergencies, recognizing increased incident severity and initiating proper notifications to Field Operations and upper management.
Respond with urgency to all emergency calls, such as gas leaks, outages, and other unsafe situations, and convey the urgency to field operations for rapid response. Field incoming calls efficiently to meet department metrics.
May be required to work extended hours for undetermined time frames due to operational demand. 24x7x365. Schedule includes working nights, weekends, and holidays. An on-call rotation is required with this position.

Education Description

High School Diploma or equivalent.

Preferred:

Associate's degree and / or relevant experience as described in the main accountabilities.

Experience

Must possess a strong background in teamwork skills and demonstrated the ability to produce desired results and maintain composure in a rapidly changing high stress environment.

Preferred:

Experience in the utility industry, customer service, dispatch, scheduling, or field operations in a 24x7 regulated environment.

We want you to know
Being a part of the Center Point Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion
Center Point Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At Center Point Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

Competitive pay
Paid training
Benefits eligibility begins on your first day
Transit subsidies
Flexible work schedule, paid holidays and paid time off
Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Professional growth and development programs including tuition reimbursement
401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time
Posting Start Date: 08/27/2024
Posting End Date: 09/15/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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We regret to inform you that this job opportunity is no longer available