Job Opportunities in United States

Position Summary

Position Summary
This Administrative Assistant position is responsible for greeting and assisting guests and customers of the Airport Police Department (APD); receiving and routing incoming telephone calls; providing general administrative support to department staff which includes assisting with the processing of property and evidence; reviewing timecards and schedules related to bi-weekly payroll; distribution of incoming mail and other duties as assigned.

Hours/Schedule: Typical work hours are Monday-Friday, 7:30 am - 4:00 pm or 8:00 am - 4:30 pm. There may be some flexibility in relation to specific work schedule. Most of the work for this position is completed onsite with a possibility for a limited hybrid in-person/remote work schedule following six months of employment.

We anticipate there will be occasional, weekend overtime associated with biweekly payroll reviews. This overtime will be minimal and may be accomplished remotely.

Successful candidates must pass a comprehensive background check and be able to obtain a Security Identification Display Area (SIDA) airport badge.

To apply: click the “Apply” tab located just above the position description, log-in and follow the instructions provided. An incomplete application may affect your opportunities in this hiring process.

Questions regarding this position or the process can be directed to Robin.Lange@mspmac.org or 612-713-8725. Applications will be accepted until 3:00 pm on September 9, 2024.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org.

Position Description

Customer Service

• Provide customer service to internal and external customers seeking information and/or direction regarding the activities of the Airport Police Department (APD)
• Ensure calls are answered in a timely manner and routed to appropriate department contact
• Greet and assist guests and customers of the APD

Administrative Support

• Perform general administrative duties including typing, filing and mail distribution
• Process certified mail and coordinate shipping/deliveries
• Coordinate maintenance for office equipment, i.e., all in one printer/fax/copiers units
• Assist with scheduling conference rooms
• Enter check requests in financial system
• Validate parking

Property and Evidence Support

• Assist with the intake, inventory, handling and disposition of property and evidence
• Return authorized property to owners and collect fees
• Assist with training officers on use of evidence management software

Records Support

• Distribute BCA lab reports and records management system incident record to investigators
• Review case status in court system
• Citation data entry
• Receive and process credit card payments for police reports
• Manage bail money
• Process DWIs in e Charging system, as needed

Payroll Support

• Review timecards and schedules related to bi-weekly payroll
• Follow-up with employees and supervisors regarding corrections

Position Requirements

Individual Contributor (IC) Competencies

• 
  Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ensures Accountability - Holding self and others accountable to meet commitments
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
• Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• Two years of experience in an administrative support role or customer service role
• Ability to effectively interact with the public and employees
• Demonstrated ability to communicate effectively in written and oral form within a confidential environment
• Strong attention to detail
• Intermediate skill using Microsoft Outlook, Word, and Excel
• Able to multi-task effectively, prioritize workloads, and meet deadlines
• Available for occasional, limited overtime
• Ability to successfully complete a comprehensive background check

DESIRABLE QUALIFICATIONS

• Two years post-secondary education
• Previous work experience in a law enforcement environment
• Experience working with an evidence or inventory tracking system
• Experience working with a records management system
• Experience using a scheduling/timekeeping system to enter and track employees’ time
• Prior payroll proofing experience