Job Opportunities in United Kingdom
September 23, 2024
University College London
London
FULL TIME & OTHER
Student Enquiries Officer
Ref Number
B01-04530
Professional Expertise
Student Well-being and Registry
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£35,630–£41,005
Contract Type
Permanent
Working Type
On site
Available for Secondment
No
Closing Date
07-Oct-2024
About us
UCL Student Support and Wellbeing Services (SSWS) provides information, advice and welfare support for all registered students, including delivery of related student events. The Student Support and Enquiries Team has been awarded the Customer Service Excellence Accreditation, recognising that the customer service the team provides is of an exceptional standard. The team comprises customer care professionals who provide information, advice and support to all registered students.
About the role
The Student Enquiries Officer is a customer-focused role providing comprehensive advice and guidance to students and the wider UCL community. You will support students via a range of service channels including in-person support at our enquiries desks, responding to telephone calls and to online enquiries via our enquiry management system, ask UCL. The primary work location for this role will be the Bloomsbury campus, however, you will be expected to travel to UCL East on a regular basis.
If you have any queries about the role, please contact Kerry Bivand at: k.bivand@ucl.ac.uk
About you
We are seeking an individual who is passionate about providing exceptional customer care. You must be proactive, solution-focused and have excellent attention to detail. Additionally, you will have a proven ability to communicate effectively, work well within a team and have experience of working in a fast-paced environment.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
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