November 8, 2024

Cyngor Sir Ynys Môn / Isle of Anglesey County Council

Llangefni

FULL TIME

Senior Benefit Officer

Working for Isle of Anglesey County Council
Anglesey is a great place to live and work. At Isle of Anglesey County Council we are committed to making life better for the people who live and work on the island. In order to achieve our priorities our employees are as ambitious as we are, take pride in their work, are innovative, professional, work in partnership and deliver to the highest standards.
Our aim is to create an Anglesey that is healthy and prosperous, where families can thrive.

Overall job purpose

To work with other Senior Officers and to work under the directed responsibility for either

The Benefits Financial Assessment Service and have direct staff supervision of benefits officers responsible for Housing Benefit and Council Tax Reduction, ensuring that all relevant targets are achieved and that customers are dealt with courteously and in accordance with legislation and good practice.

The Welfare awards and have direct responsibility of benefit officers responsible for Discretionary Housing Payment, Free School Meals, School Essential Grants and the intervention strategy, ensuring that all relevant targets are achieved and that customers are dealt with courteously and in accordance with legislation and good practice.

Undertaking reconsiderations on decisions regarding Housing Benefit, Council Tax Reduction and Discretionary Housing Payment and undertaking Quality Assurance processes on the Benefits Assessment work.

To deputise for the Benefits Manager in the absence of that post-holder.

As Senior Benefits Officer, to be the designated senior officer dealing with more complex cases.

To assist the Benefits Manager to continuously drive improvement in delivery performance by developing and implementing policies, initiatives and strategies to improve team performance and have specific responsibility for the individual performance of the benefits officers under the officer’s direct supervision.

Assist the Benefits Manager to influence, develop and deliver the Council’s Benefits Financial Assessment Service.

Assist the Benefits Manager to develop and maintain effective relationships with other teams in Revenues and Benefits, key partners, service providers, stakeholders and customers in order to assist the Benefits Manager in the delivery of high quality services that meet user needs.

More information
Please see the job description for more information and for the Welsh language skills requirements for this post.
You’re welcome to submit an application in the language of your choice. Applications submitted in Welsh or English will always be treated equally.
The job description/person specification for this post is attached below.
We advise you to save the job description and person specification on your PC or memory stick as once the job is closed they both disappear.

Contact details
Name: Russell Williams
Phone number: 01248750057
Email: Russell Williams@anglesey.gov.wales

Job Reference: CORP100161