September 16, 2024

University College London

London

OTHER & PART TIME

Library Assistant

Ref Number

B25-00106

Professional Expertise

Libraries, museums, theatres and open science

Department

Vice-Provost (Faculties) (B25)

Location

London

Working Pattern

Part time

Salary

£30,138–£33,759

Contract Type

Permanent

Working Type

On site

Available for Secondment

Closing Date

30-Sep-2024

About us

UCL is London’s global university. LCCOS – Library, Culture, Collections and Open Science – provides outstanding staff, services and resources to support the world-class research, education and enterprise that is undertaken in UCL, and connects the world with UCL through innovative programming and engagement activities. LCCOS is acknowledged as an international leader in Open Science and Scholarship. The LCCOS family comprises 3 museums and allied object collections, 14 libraries, the UCL Student Centre, Special Collections facilities, multiple additional learning spaces, the Bloomsbury Theatre and a substantial off-site storage facility. We also provide comprehensive services to healthcare staff through our partnerships with 6 NHS Trusts. LCCOS holds the UK Customer Service Excellence (CSE) Award, The National Archives (TNA) Archives Service Accreditation, and Arts Council England Museum Accreditation. The combined staff in UCL LCCOS totals around 440.

LCCOS is part of the Office of the UCL Vice-Provost (Faculties). The Museums and Cultural Programmes team co-creates research-driven events, exhibitions and public art projects with students, researchers and local communities.

About the role

An exciting opportunity has arisen to join a dynamic team and work directly in support of UCL’s students, staff members, and external visitors.

Our team takes pride in providing the best possible user experience throughout our library and learning spaces.

As a member of the Evening and Weekend Customer Services team, you will deliver excellent customer care for all library users.

You will assist in maintaining a conductive learning environment, answer enquiries, and support the use of a wide range of library self-service and IT facilities. You will work collaboratively with team members to share good practices and encourage knowledge exchange between colleagues to facilitate continuous improvement within library services.

Special Working Conditions e.g manual handling is required to carry out this role. Training will be provided.

Flexible Working Statement: 'We will consider applications to work on a part-time, flexible, and job share basis wherever possible'.

This is an on-campus role. It is not suitable for regular remote working.

This role does not meet the eligibility requirements for a Skilled Worker Visa certificate of sponsorship under UK Visas and Immigration legislation. Therefore, UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.

This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

About you

We are looking for a candidate who in particular has the following qualifications, experience, and skills:

5 A*-C GCSE’s or equivalent is an essential requirement for this role.
You will have exceptional communication and interpersonal skills and proven experience in the delivery of high-quality services that not only meet but exceed customer expectations.
Experience of working in a busy customer-facing role and the ability to work accurately, independently, and flexibly, sometimes under considerable pressure.

Work Patterns: Monday, Tuesday, Wednesday, and Friday, from 16:30 - 21:00

Further Details:
The advert will close on the published date at 23:59 GMT. However, we may close applications early if we receive a high volume of applications.

A job description and person specification can be accessed from the link at the bottom of this page. To apply, please provide:

An up-to-date CV, including as a minimum detail of your current employment, salary and notice period, details of any former employment and your education history.
A supporting statement, showing how your skills and experience meet each of the criteria marked ‘Application’ in the Person Specification found within the Job Description for this post. Your statement should be provided using the free text box under ‘Questionnaire’.

If you have any queries about the role or have any queries about the application process, please contact lccos-jobs@ucl.ac.uk, quoting the job title and reference number.

Further information about UCL LCCOS can be found on our website https://www.ucl.ac.uk/lccos/

The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit www.ucl.ac.uk/ways-of-working to find out more.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which include: 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days); Additional 5 days’ annual leave purchase scheme; Defined benefit career average revalued earnings pension scheme (CARE); Cycle to work scheme and season ticket loan; On-Site nursery; On-site gym; Enhanced maternity, paternity and adoption pay; Employee assistance programme: Staff Support Service; Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women. Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.

You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/

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