Admin & Patient Concierge

September 19, 2024

Spire Healthcare

Abergele

FULL TIME

Administrator & Patient Concierge | Abergele Clinic | Full-Time | Permanent | Free Parking & Excellent Benefits |
Spire is currently going through an exciting phase of their journey and have built a brand new clinic in Abergele We are looking for driven candidates who are passionate about private healthcare to come along on this amazing journey with us. For the opening of the new clinic we are looking for a Administrator & Patient Concierge to join the team.
Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue, with 39 hospitals and eight clinics across England, Wales and Scotland.
Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology, Orthopaedics, GP service and Dental.
The responsibilities of this role will include:
In this pivotal role you will provide administrative support across the clinic in addition to concierge services to ensure our patients receive the 5 star care they deserve.

Be welcoming, patient focused and deliver a high standard of customer service
To deal with enquiries from patients, staff and visitors in a courteous, timely and efficient manner. This may be by face to face or telephone.
To practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant and staff information.
To undertake various clerical duties
The full time hours will be worked as any 5 out of 7 days (Monday to Sunday) with shifts between 7 am and 8 pm on a fair rota basis.

The Ideal candidate will have:

Experience in customer service, reception and/or administration is highly desired
Previous experience in a face to face customer service environment preferable (Healthcare, Retail, Hospitality)
Someone who is highly organised, accurate and comfortable working in a fast paced environment
Must be a good communicator, a team player and have good computer literacy

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
'Spire for you' reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance

Spire Healthcare is committed to creating an environment that will attract, retain and motivate its people. We are an equal opportunities employer, committed to the health and well-being of all our colleagues and consultants. We firmly believe that it is our people that make the business successful and everyone should have the opportunity to work in a motivated team, free from discrimination on any grounds. We therefore, are keen to receive and review applications from all candidates of under-represented groups who feel they offer the requisite skills.
If you feel you could apply your experience to this exciting role and are motivated by the opportunity, then please apply today.
For more information about the role, please contact Sat via:
Sathvinder.Bassi@spirehealthcare.com

About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

We regret to inform you that this job opportunity is no longer available