Job Opportunities in United Arab Emirates
September 14, 2024
OCEANIC KHORFAKKAN RESORT AND SPA
Khor Fakkan
FULL TIME
Reservation Agent
· Process and confirm guest room reservations made by clients on the phone, emails or online channels
· Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
· Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
· Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
· Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals.
· Maintain established filing system for all correspondence and collate reports as required by Front Office Manager/ Reservations Manager.
· Record and manage bookings that failed to arrive.
· Promote and maintain good public relations and endeavours to maximize business
· Ensure all incoming calls are answered as per the Hotel standards; information received by online channels is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Job Type: Full-time
Pay: AED1,600.00 per month
· Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
· Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
· Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
· Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals.
· Maintain established filing system for all correspondence and collate reports as required by Front Office Manager/ Reservations Manager.
· Record and manage bookings that failed to arrive.
· Promote and maintain good public relations and endeavours to maximize business
· Ensure all incoming calls are answered as per the Hotel standards; information received by online channels is inputted and check constantly the incoming e-mails
Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified
Job Type: Full-time
Pay: AED1,600.00 per month
We regret to inform you that this job opportunity is no longer available
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