Job Opportunities in United Arab Emirates
September 13, 2024
OCEANIC KHORFAKKAN RESORT AND SPA
Khor Fakkan
FULL TIME
Guest Service Agent
· Ensures incoming guests given the highest possible personal service.
· Maintains effective communication with all related departments to ensure smooth service delivery.
· Receives guests in a professional and friendly manner, satisfying guest expectations from arrival until departure.
· Greets guests on their arrival ensuring they feel expected and welcome.
· Ensures the guest receives the accommodation he/she is expecting.
· Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
· Deals swiftly, efficiently and sensitively to guest complaints and follows through.
· Maintains awareness of guest profile through the Opera guest history.
· Using computerized Front Office systems, process accounts from check-in through to checkout, ensuring accurate posting of food and beverage and ancillary charges.
· Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
· Accurately administers Front Desk Clerical systems and procedures.
· Provides currency exchange services.
· Balances accounts of day’s business at end of shift.
· Comply with all laid down systems and procedures.
· Records all instances of refused business, with reasons of refusal.
· Ensures that all bills closed on shift checked and closed correctly to the required standard and policy.
· Regularly check the reception is organized and operating an efficient standard and checklists completed and forwarded to supervisors.
· Promotes the hotels outlets and special events at all times.
Maintains an awareness of competitor’s rates and occupancy levels.
Job Type: Full-time
Pay: AED1,600.00 per month
· Maintains effective communication with all related departments to ensure smooth service delivery.
· Receives guests in a professional and friendly manner, satisfying guest expectations from arrival until departure.
· Greets guests on their arrival ensuring they feel expected and welcome.
· Ensures the guest receives the accommodation he/she is expecting.
· Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
· Deals swiftly, efficiently and sensitively to guest complaints and follows through.
· Maintains awareness of guest profile through the Opera guest history.
· Using computerized Front Office systems, process accounts from check-in through to checkout, ensuring accurate posting of food and beverage and ancillary charges.
· Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
· Accurately administers Front Desk Clerical systems and procedures.
· Provides currency exchange services.
· Balances accounts of day’s business at end of shift.
· Comply with all laid down systems and procedures.
· Records all instances of refused business, with reasons of refusal.
· Ensures that all bills closed on shift checked and closed correctly to the required standard and policy.
· Regularly check the reception is organized and operating an efficient standard and checklists completed and forwarded to supervisors.
· Promotes the hotels outlets and special events at all times.
Maintains an awareness of competitor’s rates and occupancy levels.
Job Type: Full-time
Pay: AED1,600.00 per month
We regret to inform you that this job opportunity is no longer available
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