Job Opportunities in United Arab Emirates
July 9, 2024
InterContinental
Ras al-Khaimah
Reservation Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Convert bedroom accommodation enquiries into bookings on the phone, in person or by e-mail.
- Record and process using a computer bookings system, cancellations and amendments via phone or email promptly and in line with company standards.
- Manage hotel selling strategy by opening and closing to specified rates linked to hotels business plan and as directed by your line manager.
- Liaise and communicate special requirements to other departments e.g. Cots, VIP’s and late arrivals and guest transportation.
- Prepare reports using both a computerized reservation system and other computer software such as Word and Excel.
- Record and manage bookings that failed to arrive (No Show).
- Sell the Inter Continental Hotels Group products and services using up-selling and suggestive selling techniques.
- Process and confirm guest room reservations made by clients.
What We need from you:
- Excellent communication skills in English, both written and verbal; knowledge of Russian or another language is an advantage
- Trustworthy with attention to detail and high levels of accuracy in their work
- Pro-active and energetic with a positive 'can do' attitude
- Ability to multi-task with prioritization skills
- Proficient in the use of Opera System
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
September 22, 2024
New Fields Exhibition Organizing LLC
Telesales Executive
Dubai
FULL TIME
View DetailsSeptember 22, 2024
Mason Circle Marketing Agency
Content Creator, Business Development, Video Editor - Interns
Dubai
FULL TIME & INTERN & CONTRACT & OTHER & TEMPORARY
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Accountant fluent in tagalog
Dubai
FULL TIME
View DetailsSeptember 22, 2024
New Fields Exhibition Organizing LLC
Telesales Representative fluent in tagalog
Dubai
FULL TIME
View DetailsSimilar Jobs
August 24, 2024
Marriott International, Inc
RC RAK, Multi-Property Reservations Agent
Ras al-Khaimah
View Details
September 19, 2024
Pura vida Eco Retreat Al Ain
Reservation Agent Female (Must have Hospitality Background & Inside UAE)
Al-Ayn
FULL TIME
View DetailsNew Jobs from This Company
September 20, 2024
InterContinental
In-Room Dining Order Taker at InterContinental Residences Dubai Business Bay
Dubai
View Details
September 19, 2024
InterContinental
Food & Beverage Captain at InterContinental Dubai Marina Hotel & Residence
Dubai
View Details
September 17, 2024
InterContinental
Front Desk Agent at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Ras al-Khaimah
View Details
September 17, 2024
InterContinental
Commis I at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Ras al-Khaimah
View Details
September 17, 2024
InterContinental
Stewarding Supervisor at InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa
Ras al-Khaimah
View Details