Job Opportunities in South Africa
October 11, 2024
HotelJobs.co.za
Kwazulu/Natal
FULL TIME
Lodge Manager - Luxury Lodge - Northern Kwa-Zulu Natal
Kendrick Recruitment is currently seeking an experienced, motivated, and dynamic individual to join our client's team as a Lodge Manager. This is a live-in, senior-level position responsible for overseeing the day-to-day operations, managing financial reporting and budgets, and leading a dedicated team of hospitality staff. The ideal candidate will have previous experience managing 5-star lodges, possess strong leadership skills, and thrive in a high-pressure environment. Couples may be considered where the Lodge Manager’s partner/spouse would be qualified for a Maintenance or Safari Guide position. The Lodge Manager will report directly to the Managing Director.
Key Responsibilities:
Key Responsibilities:
- Day-to-Day Operations: Oversee all aspects of operations to ensure seamless and exceptional guest experiences. This includes managing guest services, housekeeping, maintenance, stock takes, and food and beverage operations.
- Marketing and Revenue Optimization: Liaise with travel trade agencies/partners, the Managing Director, and the media department to deliver Sales & Marketing initiatives necessary to achieve occupancy and rate targets.
- Financial Reporting and Budgets: Develop and manage budgets, monitor expenses, and prepare financial reports to ensure the lodge operates with financial discipline and efficiency.
- Staff Management: Lead and motivate a team of hospitality professionals, including hiring, training, scheduling, and performance management. Foster a positive work environment that encourages teamwork and excellence.
- Customer Satisfaction: Maintain high standards of service excellence and exceed guest expectations at all times. Address any guest concerns or complaints promptly and effectively to ensure guest satisfaction and loyalty.
- Compliance and Safety: Ensure compliance with all relevant regulations, health and safety standards, and company policies. Implement and maintain procedures to safeguard the well-being of guests and staff.
- At least 3 years’ previous experience managing a 5-star lodge or small luxury hotel/resort is essential.
- Proven track record of success in overseeing lodge operations, financial management, and staff leadership.
- Strong organizational and multitasking skills with the ability to work efficiently under pressure.
- Excellent communication and interpersonal abilities to interact effectively with guests, staff, and management.
- Proficiency in relevant software applications, including MS Office and property management systems.
- Bachelor’s degree in Hospitality Management or a related field is preferred.
- Contactable references.
- Flexibility to work irregular hours, including weekends and holidays, as needed.
- Ability to adapt quickly to changing circumstances and prioritize tasks effectively.
- Dedication to upholding the highest standards of service and professionalism.
- Passion for the hospitality industry and a commitment to delivering memorable guest experiences.
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 20, 2024
EY
Associate / Senior Associate IT Audit: Johannesburg & Cape Town
Cape Town
View Details
Similar Jobs
September 11, 2024
HotelJobs.co.za
Administration Assistant - Luxury Lodge - Grahamstown
Grahamstown
FULL TIME
View Details
September 10, 2024
HotelJobs.co.za
MANAGEMENT COUPLE | Luxury Lodge | Greater Kruger
FULL TIME
View Details
July 23, 2024
Hospitality Jobs Africa
Villa Manager / Relief Lodge Manager - Luxury Establishment - Eastern Cape
Grahamstown
OTHER
View DetailsNew Jobs from This Company
October 20, 2024
HotelJobs.co.za
Senior Restaurant General Manager - Fourways
Fourways
FULL TIME
View Details
October 20, 2024
HotelJobs.co.za
Front of House Restaurant / Deli Manager - Hazelwood
Hazelwood
FULL TIME
View Details
October 20, 2024
HotelJobs.co.za
Senior Restaurant Manager - Centurion
Centurion
FULL TIME
View Details