Job Opportunities in South Africa
October 17, 2024
Steenberg Hospitality
Steenberg
OTHER & FULL TIME
Hotel Guest Experience Manager
We are seeking a dynamic and dedicated Guest Experience Manager to join our team at Steenberg Hotel & Spa. In this role, you will be the face of the hotel, ensuring that every guest receives personalized service and has a memorable experience from check-in to check-out. You will oversee the guest services team, anticipate guest needs, handle inquiries, and resolve any issues promptly to maintain the highest standards of hospitality
Key Skills and Qualifications
Key Skills and Qualifications
- Hospitality Experience: Minimum of 3-5 years in a guest relations or management role, ideally within a luxury hotel or boutique property.
- Leadership: Strong leadership skills with the ability to motivate and inspire a team.
- Problem-Solving: Excellent problem-solving skills with a proactive, hands-on approach.
- Communication: Outstanding communication and interpersonal skills, with fluency in English. Knowledge of additional languages is a plus.
- Attention to Detail: A meticulous approach to ensuring every aspect of the guest experience is flawless.
- Knowledge of Local Area: Familiarity with Cape Town and the Constantia Wine Valley is highly desirable, as you will be expected to provide expert recommendations and guidance to guests.
- Tech Savvy: Comfortable with hotel management software and online review platforms.
- Flexibility: Willingness to work flexible hours, including weekends and public holidays, as required
- Competitive salary
- Professional growth opportunities
- Staff discounts on hotel, spa, and dining experiences
- Competitive salary
- Professional growth opportunities
- Staff discounts on hotel, spa, and dining experiences
- A supportive and collaborative work environment in a stunning natural setting
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