Job Opportunities in South Africa
September 25, 2024
HotelJobs.co.za
Hoedspruit
FULL TIME
Hospitality Duty Manager
- To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction.
- Take full responsibility for the running of the Guest Delight Division including the following:
-
Guests Delight Service:
- Warm Welcome to all Guests;
- Ensure the smooth and efficient running of the Dining Room and Boma during service times each day – early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners;
- Understanding personal guests needs through interaction;
- Building relationships with new and repeat guests;
- Promote and instil an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team
- Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered.
-
Beverage Control:
- Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Bevereage Manager in the following:
- Implementing and maintaining a daily Stock Management & Control System;
- Ensure adequate stock levels;
- Daily administrative functions, stock takes and reconciliation of sales vs charges vs stock use;
- Purchasing for beverage stock;
- Receiving of beverage ordered and checking of expiring dates;
- Stock issues to bars and departments;
- Storeroom / Cellar and Fridge control;
- Weekly administration, Invoices and GRV’s;
- Ensure that the bars and cellar is well stocked;
- Knowledge of stock items;
- Monthly stocktakes and submitting of the information with in deadlines;
- Meet or exceed sales targets;
- Assisting management with administrative duties;
-
Management of the Guest Delight Service Team.
- Inspire, stimulate and lead the team;
- Develop your teams and individuals;
- Ensure the right people are in the right positions;
- Ensure your team is guest focused;
- Promote and instil a passion for Going the Extra Mile
- Develop a learning culture within the team
- Recognise great guest feedback and deal with negative guest feedback constructively;
- All staff to be trained in their areas of responsibility and to attend regular training workshops;
- Manage Performance;
- Manage the team’s leave cycle and annual leave;
-
Other
- Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations;
- Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;
- Relationship with community, owners, suppliers.
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