Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference,
tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have
launched our ambition, Mission Zero – enabling our customers to move towards zero emissions in
mining and cement.
We need your skills, curiosity and drive for change to fulfil our goal. Together, we enable our
customers to produce the materials needed for a better future.
Your responsibilities
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Improves customer service quality translate customer requirements into proposals and orders.
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Take ownership of the end-to-end process and communicate with all stakeholders.
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Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
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Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
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Build good relations with customers, Customer Relations Representatives and colleagues overseas.
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Communicate, handle, and organize parts and service cases within the organization.
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Translate customer requirements into proposals and orders.
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Drive export control.
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Contribute to cross-team knowledge’s sharing of best practices.
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Co-ordination with Purchase department or vendors directly for vendor offers.
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Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
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Ensuring quality & timeliness of proposal/Order deliverables.
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Co-ordination with Engineering for product validation
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Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
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Handles claims, minimizing potential negative impact towards our customer.
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Follows-up on Overdue receivables.
We offer
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A global network of supportive colleagues and growth opportunities
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We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
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As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
Deadline for application is 10 November 2024. We will conduct interviews on an ongoing basis.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit
FLSmidth.com/careers