Job Opportunities in Poland
August 26, 2024
Concentrix
Szczecin
OTHER
Customer Support Specialist with Italian
Customer Service and Support
Location
Szczecin, Poland
Customer Support Specialist with Italian Job Description
Your responsibilities:
- Develop an in-depth knowledge of our client’s platform.
- Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
- Diagnose software problems and resolve customer complaints using established processes.
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions)
- Communicate thoughtfully and effectively with all customers.
-
Document troubleshooting and problem resolution steps.
Our requirements:
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users.
- Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)
- Self-motivated, eager to learn and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities
-
Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, Power Point, Zendesk, and Salesforce.
What we offer:
- Full-time employment contract or civil contract with flexible working hours – the choice is yours!
- Dive into our comprehensive paid training program and emerge as a customer support legend!
- Enjoy a rich social package that includes My Benefit cafeteria, private medical care, and life insurance – because we care about you!
- Embrace the freedom of work with no dress code – pyjamas, anyone?
- Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!
Poland, Szczecin Language Requirements:
English, Italian (Required) Time Type:
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