Job Opportunities in Poland
August 26, 2024
Concentrix
Szczecin
OTHER
Customer Support Specialist with Italian
Customer Service and Support
Location
Szczecin, Poland
Customer Support Specialist with Italian Job Description
Your responsibilities:
- Develop an in-depth knowledge of our client’s platform.
- Provide high-quality product support for customers to effectively resolve their issues through email, chat, and phone.
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users.
- Diagnose software problems and resolve customer complaints using established processes.
- Provide support & guidance on non-technical related questions (e.g: marketing, sales, or other e-commerce setup questions)
- Communicate thoughtfully and effectively with all customers.
-
Document troubleshooting and problem resolution steps.
Our requirements:
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
- Passionate about creative problem solving for customers and end users.
- Fluency in Italian (C1 level) and communicative knowledge of English (B2 level)
- Self-motivated, eager to learn and thrive in a collaborative environment.
- Capable of adapting quickly to changing priorities
-
Experience with or able to quickly pick-up: Microsoft Office Suite, G-Suite, Google Sheets, Power Point, Zendesk, and Salesforce.
What we offer:
- Full-time employment contract or civil contract with flexible working hours – the choice is yours!
- Dive into our comprehensive paid training program and emerge as a customer support legend!
- Enjoy a rich social package that includes My Benefit cafeteria, private medical care, and life insurance – because we care about you!
- Embrace the freedom of work with no dress code – pyjamas, anyone?
- Spread the love and earn extra rewards through our epic employee referral program – because great talent deserves to be rewarded!
Poland, Szczecin Language Requirements:
English, Italian (Required) Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
Similar Jobs
October 16, 2024
OEX Voice Contact Center
Customer Service Specialist with German and English
Lublin
FULL TIME
View DetailsOctober 10, 2024
Sportano
Koordynator Customer Care ds. rynków niemieckojęzycznych
Zielona Góra
OTHER
View DetailsNew Jobs from This Company
September 6, 2024
Concentrix
Customer Support Advisor with German - EnBW
Szczecin
OTHER
View Details