Job Opportunities in Poland
October 17, 2024
Herbalife
Kraków
OTHER
Customer Service Supervisor with Spanish
Overview:
About the role:
In this role you will:
Our requirements:
We offer:
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
Customer Service Supervisor with Spanish
Herbalife, Cracow
About the role:
Supervisor is responsible for managing the service delivery and levels of full engagement with Members. In addition the day-to-day tasks of the Member Services team for all Member Services functions.
In this role you will:
- Mentoring & Coaching of Member Services team
- Ensuring engagement activities related to Member Coaching, Awareness and Education (Walk In/ Inbound & Outbound interactions)
- Added value by providing guidance and training that supports business growth, Member awareness, Sales & Marketing initiatives, Regional & EMEA goals/ targets
- Delivery of the highest levels of Members experience where customer centricity is the key focus
- Achievement against service targets
- Monitoring performance metrics and developing strategies with the management
- Ensuring strong levels of team knowledge and understanding to enable effective call handling at first point of call (team mentoring and coaching)
- Agent development and progression
- Levels of team motivation and professionalism; development and succession planning
- Ensure that the team operates efficiently, meets customer needs and aligns with company goals
- Ensuring the team act as Ambassadors for the Herbalife Brand
Our requirements:
- Min of 3 years in a service industry (experience of working in an International environment preferable)
- Evidence of an exceptional customer care track record proving levels of focus is key in this arena
- The desire and passion to exceed customer expectations and challenge continually to make a positive difference to the team, internal customers and Members
- Proven experience of handling direct customer contacts and complaint management
- Contact Center supervisory (or similar) and team management experience (min 1 year)
- Strong leadership skills with flexibility to lead with various styles as deemed appropriate to create change and opportunities for development
- Excellent interpersonal skills and a strong team player
- A fast learner with experience of Change Management
- Full command of the English language
- Fluent in Spanish language
- Excellent verbal & written communication skills
- Excellent knowledge of MS Office applications (specially Word, Excel and Power Point)
- Able to handle a variety of tasks and be able to prioritize
- Highly self-motivated with the ability to instill passion and motivation amongst the team
- Flexibility and willingness to travel is essential
- Strong desire to excel
- Well-organized with excellent time management skills
- Willingness to travel for business, including weekends (if required)
- Great knowledge of customer service KPIs
- Great comprehension of time management, conflict resolution, delegation and problem-solving
We offer:
- Extra hours off - wellness hours 15h per year
- Extra 2 days or 16h for charity and volunteering activities
- Hybrid work - 3 days in the office / 2 days from home
- Annual bonus + Easter, Christmas & Vacation bonuses
- Personal development opportunities and access to online training environment like free access to Linked In Learning platform
- Unlimited access to company products in the kitchen + frozen fruits to prepare your favorite shake
- Free parking slots - first come first served via company application
- Close proximity to Bonarka Shopping Mall
- Discount in restaurants area in Bonarka
- Sports/social cometee - join our fotball business liga or tennis training
- Family and entertainment events like Snata Claus and Children's Day
- Help us shape our company thru CI activities & program
- Luxmed VIP package sponosred by the company
- Mybenefit System (Kafeteria or Mulstisport Card)
- Life and Health Insurance as on option
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
We regret to inform you that this job opportunity is no longer available
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