Job Opportunities in Poland
October 16, 2024
Herbalife
Kraków
OTHER
Supervisor, After Sales Distributor Operations - E&A
Overview:
About the role:
In this role, you will:
Supervisor, After Sales Distributor Operations - E&A
(fixed term contract - 18 months)
Herbalife GBSC Kraków
ul. Puszkarska 7M
Kraków 30-644
Poland
About the role:
As a Supervisor, you will oversee the daily transactional and administrative operations of Refunds & Repurchase and After Sales Agents, providing leadership, operational expertise, and motivation across the team. This role requires monitoring daily file SLAs to ensure they are properly delegated, processed, and closed within the allotted time frame. Additionally, you will ensure that all team members are cross-trained to support file processing for all EMEA countries.
In this role, you will:
- Hold first-line accountability for building and managing business relationships with department heads from Warehouse, Finance, Logistics Partners, and local CRM to ensure smooth handoffs and an efficient end-to-end refund process.
- Work closely with the Contact Center, Adverse Events and Quality Assurance team to provide high quality after sales customer service.
- In coordination with Management and Workforce, assess and prioritize workload, monitor performance and departmental metrics, and delegate tasks effectively to ensure all projects receive appropriate priority.
- Lead the hiring and decision-making process by conducting interviews of potential new staff members.
- Make sure all team members are crossed trained to be able to support on file processing for all EMEA countries.
- Ensure that all Refunds & Repurchase (R&R) and After Sales transactions balance compliance with company policies and flexibility to meet Distributor needs.
- Promote global process standards for Distributor Operations while allowing transparent, approved local variances where necessary for regulatory or business reasons.
- Participate in process improvement projects.
- Ensure adequate training programs, including upskilling and reskilling staff, and collaborate on succession planning and talent review programs.
- Identify performance measures and developmental needs, providing coaching and opportunities for skill development and growth within the company.
Our requirements:
- 1-3years of experience working in a leadership role.
- Ability to motivate, coach, counsel and guide staff.
- Experience working in customer service.
- Very good command of the English (B2+) and Spanish (C1).
- Experience in Global Business Services environments.
- Demonstrates excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
- Strong leadership skills with flexibility to lead with various styles as deemed appropriate to create change and opportunities for development.
- Desire to exceed Distributors and Customers expectations and passionate about making a positive contribution to the team.
We offer:
- Luxmed VIP package sponsored by the company,
- Mybenefit System (Kafeteria or Multisport Card),
- Life and Health Insurance,
- Extra hours off - wellness hours 15h per year,
- Hybrid work - 3 days in the office / 2 days from home,
- Annual bonus + Easter, Christmas & Vacation bonuses,
- Personal development opportunities and access to online training environments like free access to the Linked In Learning platform,
- Unlimited access to company products in the kitchen,
- Up to 50% discount to purchase company products,
- Free parking slots - first come first served via company application,
- Family and entertainment events like Santa Clause and Children's Day,
- Possibility to shape our company through CI activities & programs.
Who we are:
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries. Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
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