Job Opportunities in Poland

Where your expertise is needed

What we’re looking for

Responsibilities

• Performs the process of research, from task acceptance until the delivery of final results:
  

• participation in sociological research (qualitative and quantitative);
• quantitative research skills using SPSS or similar statistics tools
• carrying out planned sociological, customer & user experiences researches;
• analysis of user metrics, customer behavior, and pain points;
• analyzing the CX metrics of NPS, CES, and Churn Rate;
• analysis and building of personas and customer portraits;
• conducting research for the construction of CJM
• independent proposal of conclusions and recommendations;
• independent initiation & methodical design of research;

• Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is the crux of user experience research.
  
• Helps to provide actionable and meaningful data-driven insights that represent the voice of multiple users.
  

Requirements

• A few years of experience in customer research or related field.
  
• Strong understanding of customer research methodologies and tools.
  
• Skill in conducting quantitative and qualitative research using SPSS or similar statistical tools and systems such as Qualtrics.
  
• Ability to synthesize research findings into actionable insights and recommendations.
  
• Conducting insight surveys, moderating usability tests and conducting workshops, analyzing demographics and customer churn, etc.
  
• English - B2
  
• Other EU languages an advantage
  
• Master's degree with coursework in statistics, mathematics, social sciences, business, and/or economics
  

Perks at work

• Competitive salaries based on your professional experience
  
• Meals Allowance
  
• Fast growing international company with stable employment
  
• Annual vacation of 22 working days and 1 additional day off on your birthday
  
• Healthcare Insurance
  
• Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
  
• AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
  
• Retail discounts of up to 75% on travel, technology, fashion and much more
  
• Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
  
• Free English and German language classes
  
• Referral Program with attractive incentives
  
• Flexible working hours and hybrid work