Commercial Order Service Specialist

September 1, 2024

Poznań

Your Tasks

Independent processing and advice on enquiries from end customers, sales & service companies and sales & service partners in the area of service products and service contracts;
Preparation of offers and orders of the standard service portfolio in the necessary IT systems;
Drafting of standard service contracts and data protection agreements of the HOMAG Group to the end customer;
Documentation of all customer inquiries in the necessary systems such as Salesforce, Share Point or Excel;
Attachment to the documentation and invoicing of service contracts in SAP and Salesforce;
Support in the processing of applications in the area of Master Data Management (customer master data) in the area of Sales and Service;
Monitoring and compliance with the requirements for applications for the adaptation of customer master data Sales & Service;
Rework, documentation and archiving of applications for the adaptation of customer master data in all necessary IT systems (mainly CRM / Salesforce, SAP, Sharepoint, plus others);
Exchange, coordination and review with sales and service companies in the event of adjustments to customer master data.

Your Skills

Completed commercial training with a good understanding of commercial contexts and processes;
Very good user knowledge of MS Office required;
SAP and CRM/Salesforce knowledge desirable;
Creativity and interest in the further development of internal departmental processes;
Good comprehension and interest in more complex system contexts;
Structured, self-confident and independent way of working, flexibility, ability to work in a team, ability to work under pressure, communicative;
Very good written and spoken German skills required;
Good written and spoken English skills desirable.