Job Opportunities in Poland
October 7, 2024
Dürr Group Services Sp. z o. o.
Poznań
Technical Sales Support Specialist - Spare Parts
Your Tasks
Technical support: Time share up to 50%
Technical support: Time share up to 50%
- Acceptance of customer inquiries without an order background including telephone/written advice;
- Identification/determination of the correct spare parts that are necessary for the preparation of offers and orders;
- In the case of discontinued and no longer available spare parts, search for alternatives internally and externally, if necessary involving technical experts and/or suppliers;
- Handing over the process to the commercial department for commercial processing.
- Prepare spare parts recommendation list according to specifications, depending on the type of products installed and the scope of the respective project or based on a request from the customer;
- Presentation and technical explanation as well as suggestions for stocking;
- Handing over the process to the commercial department for commercial processing;
- Offer tracking.
- Presentation and instruction on the available systems for identifying the correct spare parts (e.g. CPQ software (Configure, Price & Quote), e Parts, e Shop) for internal employees, SSC, SSP and customers.
- Collaboration in the pricing team within the specified framework (competitive class matrix);
- Master data maintenance (e.g. parts discontinuation, successor model, prices);
- Collaboration in the creation of conversion kits and spare parts sets;
- Participation in continuous improvement measures/improvement processes;
- Participation in spare parts projects;
- Group-wide support in Tech Sales Support Spare Parts;
- Willingness to travel occasionally.
Your Skills
- Technical knowledge is necessary;
- Previous experience in technical support functions;
- Strong communication skills and a high level of customer orientation;
- Knowledge of German at a minimum level of B1, mostly written;
- Knowledge of English language skills additionally welcome;
- Knowledge of SAP and Microsoft Office;
- Independent and organized work style, ability to work under pressure;
- Initiative, flexibility and strong social skills.
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