Technical Support Specialist

October 16, 2024

Przasnysz

OTHER

Description

Full support of Sales Specialist for Protection and Control equipment
Technical support and consultations to external customers and partners regarding Protection and Control equipment, during system design, commissioning and operation.
Analysis of design documentation of protection and control systems and technical consulting during configuration and parametrization of digital protection and control IEDs for HV and MV substations
Analysis of design documentation of substation automation systems and technical consulting during configuration and parametrization of the IEDs
Elaboration of technical solutions for protection systems
Communication with technical support centers of factories and coordination with them all technical application and operation issues especially the most difficult ones during projects implementation
Provides recommendations to management to improve operations and customer service.
Conducting of training courses
Consulting customers on products and technical solutions
Product configuration and coordination of technical solution with the Customer - work with technical documentation, catalogs and online configurator.
Work with customers complaints, warranty and post-warranty cases.

Higher technical education (University degree in Electrical engineering is required).
Work experience at least 3 years in energy field as operational/maintenance specialist or in sales for Protection and Control equipment (Protection Department).
Work experience with protection test equipment
Knowledge of primary and secondary equipment of electrical substations and stations.
English on intermediate level or higher.
Good communication skills.
Readiness to take on challenges, address customer requirements and solve problems.
Availability of a category "B" driver's license and practical driving skills.