Job Opportunities in Philippines

Job Summary
We are looking for a skilled Technical Support Representative to engage with customers through various channels, including calls and chat. In this role, you'll guide customers during the purchasing process with tailored recommendations and solutions, while effectively addressing complaints and resolving issues. Your in-depth knowledge of our products and services will empower you to provide accurate information and enhance the overall customer experience.
Location: Cebu Business Park, Cebu City
Responsibilities

• Communicate with customers through inbound calls, outbound calls, chat, and email channels
• Assist customers in the purchasing process, providing recommendations and solutions tailored to their needs
• Address customer complaints and resolve issues in a timely and professional manner
• Maintain a strong understanding of the company’s products and services to provide accurate information to potential customers

Qualifications

• At least 2 years experience
• With customer service and sales experience
• A team player with collaborative mindset
• Excellent English communication skills
• Willing to work night shift and flexible hours
• Can work on-site and start ASAP

Job Types: Full-time, Permanent
What We Offer

• Competitive salary package
• Performance-based bonuses
• HMO
• Opportunities for professional growth and development
• A supportive and collaborative work environment

About Us
Best BPO Solutions Corporation is a premium, business procedure outsource (BPO) provider specializing in customer relationship management services including sales, customer care and technical support services that increase revenue generation, improve operational efficiencies and enhance brand loyalty.
Job Type: Full-time
Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Performance bonus