Job Opportunities in Philippines
October 8, 2024
ESAT PILIPINAS TEKNIK, OPC
Cebu City
FULL TIME & OTHER
Technical Support Officer
The 24/7 Technical Support Officer is responsible for providing round-the-clock technical assistance and support for IT-related issues within the organization. This role involves troubleshooting, resolving incidents, and ensuring the smooth operation of IT systems and services. The Technical Support Officer will work closely with users and technical teams to deliver high-quality support and maintain user satisfaction.
Pay: Php23,000.00 - Php26,000.00 per month
Benefits:
- Ensure the availability of IT systems and services, proactively monitoring for issues and addressing them promptly.
- Conduct routine maintenance and updates of software and hardware systems.
- Assist in the development and implementation of support processes and procedures to improve efficiency.
- Minimum of 2-4 years of experience in technical support or IT help desk roles, preferably in a 24/7 support environment.
- Familiarity with common operating systems, networking concepts, and IT service management tools.
- Strong troubleshooting and analytical skills to resolve technical issues efficiently.
- Excellent communication and interpersonal skills for effective user interaction.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency in ticketing systems and remote support tools.
Pay: Php23,000.00 - Php26,000.00 per month
Benefits:
- Additional leave
- Company events
- Free parking
- On-site parking
- Opportunities for promotion
- Paid toll fees
- Paid training
- Pay raise
- Promotion to permanent employee
- 8 hour shift
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Tips
- Yearly bonus
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