Job Opportunities in Philippines


October 9, 2024

Helpware

Cebu City

OTHER


Technical Support Representatives

Technical Service Representative (Email and Chat)

About Us
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our Philippines team is growing and we're looking for Technical Support Representatives to join us.

Position Summary:

If you're a problem solver and have ease in connecting with customers, this is the role for you!
You exceed their expectations with your guidance, knowledge, and real passion for technology.
You're enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You're not only here to help fix technical issues, but also provide an incredible customer experience.

Communication Skills:

  • You are exceptionally strong in spoken and written English (at least C1)
  • Minimum 2 years professional technical troubleshooting expertise or proven technical ability
  • Experience supporting customers via e-mail, and/or chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self manage and work independently in a fast-paced, constantly changing environment
  • Organized and detail-oriented, able to recognize patterns
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Able to research and grasp technical information across multiple tools
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenge

Plus, but not required:
  • Good knowledge of Office 360, especially excel.
  • Experience with Zendesk, Service Desk or Freshdesk
  • Able to meet minimum typing speed of 40 WPM while chatting with customers
  • Interested in the Production on Demand / Print on demand and software as a service

Latest Job Opportunities


October 11, 2024

Sunnies Inc.
Sales Associate (KCC Zamboanga)

Zamboanga City

FULL TIME & OTHER

View Details

October 11, 2024

Smart Career Outsourcing Services Co
Offline Marketing Specialist

Bacolod

FULL TIME

View Details

October 11, 2024

Smart Career Outsourcing Services Co
Events Marketing Representative

Bacolod

FULL TIME

View Details

October 11, 2024

SMART CAREER OUTSOURCING SERVICES CO.
Events Marketing Specialist

Bacolod

FULL TIME & OTHER

View Details

October 11, 2024

Hap Suy Hardware Co., Inc.
Sales Area Supervisor - EastWest Visayas

Iloilo City

OTHER & FULL TIME

View Details

Similar Jobs


September 10, 2024

Schneider Electric
Primary Partner Technical Support

FULL TIME

View Details

September 11, 2024

Deployed Philippines Inc
L2 Technical Support Analyst (Warehouse Management System, SQL) - Permanent WFH

OTHER & FULL TIME

View Details

September 12, 2024

Philippine Business for Social Progress
TB Technical Specialist (Cagayan Valley Medical Center)

Tuguegarao City

FULL TIME

View Details

September 4, 2024

PCWORX IT Solutions Inc.
Technical Sales (Open for Fresh Graduates)

Santiago

OTHER & FULL TIME

View Details

September 14, 2024

COPYLANDIA OFFICE SYSTEMS CORPORATION
Management Trainee for Technical Service (Service Engr) - Gensan Branch

General Santos

OTHER & FULL TIME

View Details

September 12, 2024

Envireau Pacific, Inc.
Sales Technical Executive - Industrial Lubricants (Fast Street Market)

General Santos

FULL TIME

View Details

New Jobs from This Company


October 9, 2024

Helpware
Technical Support Representatives

Cebu City

OTHER

View Details

October 9, 2024

Helpware
Bill Review Associate I

Cebu City

FULL TIME

View Details

October 8, 2024

Helpware
Customer Service Representative

Cebu City

OTHER

View Details