Job Opportunities in Philippines

Voice Platform-Quality Control Specialist
About Wonders Corporation
Wonders Corporation is a technology-enabled service company headquartered in New York City. The company specializes in providing ordering taking, marketing, social media management, and data analytics for the restaurant industry.
Job Description: Voice Platform-Quality Control Specialist
Voice Platform-Quality Control Specialist ensures the overall quality of products including services by implementing and maintaining effective quality control processes and feedback systems.


Duties and responsibilities:

• Execute the planned quality processes and monitoring in day-to-day operations.
• Gather relevant data to monitor the performance of processes and products.
• Conduct audits and reviews to assess conformance to quality standards and processes

and identify non-compliance.

• Analyze the collected data to identify trends, patterns, and opportunities for

improvement.

• Involve in root cause analysis of quality issues and discussion of action plans with

operations management.

• Implement the established feedback system to improve quality metrics and agent

performance.

• Conduct certification of newly hired agents and upskilling of experienced agents
• Support agent training on quality standards and procedures
• Maintain accurate records of all quality processes including audit results and action

plans. Qualifications:

• Bachelor's Degree holder in STEM-related courses (Science, Technology, Engineering

and Mathematics)

• Minimum of 2 years experience as Quality Control/ Quality Assurance
• Willing to work onsite (Dumaguete City)
• Willing to work on a graveyard shift/ shifting schedule
• Excellent attention to detail and analytical skills
• Working knowledge of 7 basic quality tools, root cause analysis, and risk assessment