Job Opportunities in Philippines
October 8, 2024
Technology Elite, Inc.
Clark Freeport Zone
FULL TIME
NOC Monitoring (for Machinery Equipment Supplier)
We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.
Work Arrangement: Onsite, in Clark Pampanga
Shift During Training: Day shift
Permanent Shift: 3:00pm-12:00am or 10:00pm-7:00am Mon-Fri (with possibility of weekends on-call coverage)
This is a new “equipment monitoring” team which expands upon the small team doing this service in AU. It involves remotely monitoring client’s electrical and electronic equipment, responding to issues, outages and errors.
About the Job:
Monitoring at regular intervals the online platforms for:
Job Type: Full-time
Pay: Php75,000.00 - Php85,000.00 per month
Ability to commute/relocate:
Work Arrangement: Onsite, in Clark Pampanga
Shift During Training: Day shift
Permanent Shift: 3:00pm-12:00am or 10:00pm-7:00am Mon-Fri (with possibility of weekends on-call coverage)
This is a new “equipment monitoring” team which expands upon the small team doing this service in AU. It involves remotely monitoring client’s electrical and electronic equipment, responding to issues, outages and errors.
About the Job:
Monitoring at regular intervals the online platforms for:
- Ampd Enertainer
- POWR2 (Victron Systems)
- Ge H2 Hydrogen Generators
- Diesel generators with BDM data miners
- Any other system BDM introduces
- Responding to alerts in the monitoring system, and triaging the alerts based on standard rules.
- Creating service tickets for triaged events.
- Conduct remediation actions as specified (eg reboot equipment, contact client by phone to advise equipment has no power, etc)
- Escalation for tickets that require follow up by technicians in Australia (according to decision tree).
- Booking jobs/tasks for Australian service technicians as required/requested – eg call outs onsite.
- Data collation and reporting on assets and monitoring effectiveness. Eg download equipment reports and issue to necessary contacts, create/add to report on error/ticket frequencies. (training and scope to be provided later).
- Tracking and auditing of critical spare equipment, updating current levels of supplies. (Training to be provided later.)
- Basic understanding of home or office networking or someone with electrical background.
- Prior experience with multiple monitoring systems.
- Has used ticketing system / CRM before, and familiar with concepts like response time, resolution time, ticket updates, ticket escalations.
- Navigating web-based apps.
- Trouble shooting and ability to follow processes.
- Knowledge of renewable energy systems, eg batteries, solar, generators, interest/passion for this type of equipment is highly regarded
- High quality verbal and written English
- Attention to detail
- Customer service, phone etiquette. Ability to walk customer through standard processes
- Competitive Salary and Benefits
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefit
Job Type: Full-time
Pay: Php75,000.00 - Php85,000.00 per month
Ability to commute/relocate:
- Clark Freeport Zone, Pampanga: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
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