We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. Work Arrangement: WFH arrangement Shift: Mon-Fri, 8 am – 5pm UTC+08 (Philippines Timezone) During daylight savings this is an hour earlier The Server Specialist will work on the upkeep and management of devices managed by the client. They will work closely with the other members of the NOC team and act as an escalation point for the current team members. This represents a summary of the position identified and is not an exhaustive list of all job possibilities required. Additional Info:
Reports To: Secure Operations Team Leader
Key Relationships:
Service Desk
Account Managers
Sales Team
Managing Director
Projects team
External
Clients
Vendors
Partners
Key Responsibilities: Technical Support
Resolving escalated backup issues.
Escalation point for the current NOC team
Remediation of advanced monitoring tickets such as snapshots, hypervisor issues, network issues.
Auditing and installation of patches on multiple device types including workstations, servers, firewalls, switches, access points, hypervisors.
Auditing of current active backups each quarter
Monitoring, Troubleshooting, configuring of all Network Monitoring tools
Team Support & Administration
Focal point of emergency patching events collaborating with the Team lead
Creation and management of NOC policies Maintain first-class communication with the client, adhering to specific service level agreements
Occupational Health & Safety
Behave in a way that ensures your safety and the safety of others
Follow all safety requirements
Attend fit for work and not under the influence of alcohol or other drugs/substances
Maintain personal grooming/presentation standards
Maintain an understanding of and act in accordance with OHS Policies, procedures and responsibilities
Participate in appropriate training to meet OHS responsibilities
Maintain an understanding of the hazards and risks associated with our operations and report them to the Director in a timely manner
Daily Tasks:
Investigation and Remediation of any Backups over 24 hours of failure.
Auditing and Ongoing maintenance of client server and network infrastructure.
Identification of critical patching.
Investigate and responding to critical infrastructure and network outages.
Providing technical information and assistance to the wider team on NOC systems, practices, and policies.
Communication with key client stakeholders regarding any daily work undertaken in their IT environments.
Answering/Investigating technical questions raised by Secure Operations Team leader related to escalated tickets or client queries.
Technical investigation of major incidents.
Ongoing maintenance of Internal Infrastructure
Developing
Skills and Qualification Technical
Advanced understanding of backup solutions, how they work and how they are configured
Virtualisation Experience (Hyper-V, VMWare)
Advanced experience with RMM systems. (Alerting and Patching)
Experience with at least one ticketing system
Microsoft 365, Azure Cloud, Microsoft Server and Windows Desktop
General Administration (Active Directory, Azure AD, Group Policy, DNS, DHCP, Intune, Office 365)
Strong working knowledge of ticketing systems, SLAs & Priority Incident Management
ITIL understanding and/or experience is highly advantageous
Proven track record of success in Help Desk roles, ideally within a Managed Services environment
Understanding and ability to enact Change Management for high risk tasks
Good Work Relationship
Stakeholder engagement including liaising with 3rd party vendors
Proven ability to build and maintain positive relationships
Verifies that a high level of effective communication exists
Ability to engage others through credible communication and presentation to ensure conflicting deadlines are met
Analytical and Organized
Sound ability to multi-task across multiple IT platforms, with effective time management skills
Sound attention to detail and strong analytical skills
Innate ability to stay organised, and keep everyone in your team on the same page. Always.
Initiative and Motivation
Ability to show initiative and self-motivation
Sound attention to detail and strong customer service skills
Positive outlook in meeting challenges and working to a high level
Education & Certification (Nice-to-have)
Industry specific certifications, in particular MS Certifications (Azure, Office 365), Datto, Veeam and other as agreed.
Microsoft AZ-104
Cisco Certified Network Associate or equivalent industry certification.
Benefits:
Competitive Salary and Benefits
21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
FREE daily meal
Referral Bonus of up to Php20,000.00*
ALL government mandated benefits
Job Type: Full-time Pay: Php120,000.00 - Php150,000.00 per month Benefits:
Additional leave
Company events
Health insurance
On-site parking
Staff meals provided
Work from home
Schedule:
8 hour shift
Day shift
Fixed shift
Monday to Friday
Supplemental Pay:
13th month salary
Experience:
Server Monitoring and Maintainance: 2 years (Preferred)
MSP or Managed Service Provider: 1 year (Preferred)