Job Opportunities in Philippines
September 5, 2024
Daluyon Beach and Mountain Resort
Puerto Princesa
OTHER & CONTRACT
Guest Services Associate - Sabang, Palawan
Front Office
Contract length: 12-24 months
Benefits:
- Check the guests in and out.
- Attend to guest needs, concerns, or complaints.
- Create and update Guest List.
- Update guest details in Xenia.
- Ensure that guests fill up the guest comment form upon check-out.
- Assist tour guides and drivers for the tours and transfers booked for the day.
- Collect payment from guest for the charges incurred.
- Upsell travel and tours to guests.
- Create tour vouchers and have the guests sign the latter.
- Ensure that the guests leave on time for the tour and that the tour guide is also on time.
- Upsell transportation.
- Prepare transportation schedule for the next day.
- Assist drivers for their needs like diesel PO, and guest signage/placard.
- Inform drivers for any flight changes of the guests.
- Balance all the sales of the resort including restaurant and rooms.
- Conduct night rounds and create night report to be submitted to the FO Supervisor.
- Create summary report of the day’s transactions such as tours, transfers, nationality, and breakdown of rooms.
- Send cancellation report of the card verification to BDO.
- Prepare all the necessary paperwork for the next day’s operations.
- Update nationality and guest email report.
- Conduct a final check of the day like Guest List, system for updates, cash and card sales.
Contract length: 12-24 months
Benefits:
- Employee discount
- Staff meals provided
- 8 hour shift
- Rotational shift
- Shift system
- 13th month salary
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