A. Technical Areas of Responsibility:
1. Implements and continuously improves all aspects of credit & collection functions and processes.
2. Establishes procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
3. Monitors collections through checks deposited, cash payments and payments collected by Accounts Receivable Specialists.
4. Reviews the Returned Checked Report (RCR). Handles approval of Checks on Hold.
5. Reviews and approves accounts that are qualified for restructuring.
B. Plan, Organize, Analyze, and Recommend:
1. Utilizes technology to enhance the effectiveness of the over-all operations to the business.
2. Evaluates job milestones or accomplishments and effect changes, when necessary, in assumptions, directions, or optional courses of action/s for the success of the business.
3. Prepares analytical reports detailing trends, account status and aging detail.
C. People Handling:
1. Effectively communicates with oversight employees to let them know their key roles/metrics/performance indicators and apply the necessary rules and processes due of the resulting work performance.
2. Ensures strict adherence with company policies for both administrative and operational aspects.
3. Provides technical training and development to oversight employees. Assures accountability is maintained at all times.
D. Others:
1. Updates own job knowledge by participating in training opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
2. Maintains customer confidence by observing the Data Privacy Act.
3. Performs related duties and responsibilities, or ad-hoc tasks, as may be assigned and requested by the immediate superior due to business exigencies.
Qualifications: 1. Candidate must possess a bachelor’s degree in business studies/administration/management, Commerce, Economics, Finance/Accountancy/Banking or related field.
2. Must possess strong systems skills; solid analytical, negotiating skills and knowledge of commercial credit and collection laws.
3. At least 3 years of work experience in a similar role. Must have supervisory / people handling experience for at least 1 year.
4. Proficient in the use of basic applications like MS Word, Excel and Power Point, including email access. Moderate keyboard skills at 40 WPM and 80% accuracy.
5. Excellent customer experience and problem-solving skills.
6. Effective English communication skills, both oral and written. Can speak the local dialect and/or Filipino.
7. Action orientated. Should be able to follow up on feedback to ensure positive outcomes.
Knowledge and skill of modern office practices, procedures, equipment and standard clerical techniques.
8. Sufficient knowledge of modern management techniques and best practices. With leadership and human resources management skills.
9. Efficient facilitation skills. Should be able to facilitate group discussions.
10.Ability to meet department metrics, sales targets and production goals.
Job Types: Full-time, Permanent Benefits: