The ideal candidate will be an experienced travel consultant who has great passion for travel and tourism. The person must be apt at booking travel arrangements which includes flight, hotel accommodation, tours, excursions/activities and visa applications for clients (individuals, families, groups, or corporates). Minimum Job requirements:
Experience: 2 - 5 years’ work experience in related field.
Proven work experience as a Travel and Tours Consultant
GDS experience – Galileo is compulsory. Amadeus, and Sabre will be an added advantage.
Possess good contact base with travel agencies and tour companies (Local and International).
Sales skills and customer-oriented approach.
Experienced in various areas of travel (domestic/international, business/holidays, group/individual, etc.)
Proficiency in MS Office and knowledge of operating standard office equipment.
Excellent verbal communication, presentation, negotiation, command of English and management skills.
Good writing skills for drafting cover letters and emails
Excellent Research & Feedback skills.
Excellent use of initiative and proactive approach in delivering tasks.
Problem-solving attitude.
A customer-oriented attitude.
Ability to work well with a team.
Effective coordination skills.
Passion to Learn and Grow
Responsibilities:
Create flight reservations, ticketing, cancellations, refund and after sales services
Organize trips from beginning to end, through the processing of the relevant travel services such as visa, flight bookings & ticketing, hotel accommodation, tours and activities, transfers, airport protocol other travel services.
Research various destinations and means of travel and advise customers regarding visa processing requirements, flight fares, customs, weather conditions, check-in formalities, etc.
Resolve challenges relating to customers’ trips, complaints, or refund, etc.
Attend travel seminars to remain updated with travel and tourism trends.
Diagnose clients’ travel needs and suggest suitable travel packages or services.
Handle unforeseen problems, complaints and determine the right course of action.
Create and update electronic records of clients.
Keep client’s information, documents such as financial statements, travel itinerary, and all other documents confidential.
Maintain a good relationship with customers.
Provide all relevant and essential information to the client regarding their travel like guides, itineraries, brochures, and maps.
Negotiate any customizations or modifications requested by clients and accommodate them to the very best possible degree.
Regularly update a database containing client details and travel information.
Job Type: Full-time Pay: ₦100,000.00 - ₦130,000.00 per month Experience: