Are you a high performing employee looking for a challenge? Are you interested in a flexible schedule? Then you should apply to ITC Global Travel LLC.! Sabre or Appollo experience is required! Not currently hiring for any other GDS. Full time Corporate Travel Consultant (agent) who is proficient in Sabre, domestic and international destinations. Corporate, not leisure or vacation background, is necessary for this posting. You must be located in Abuja, Nigeria. A Corporate Travel Consultant is responsible for, among other things, engaging in consultative conversations with clients travelers with the purpose of making accurate travel reservations and meeting clients travel program needs, and maintaining and fostering a relationship between ITC Global Travel LLC and its client. GDS Experience a MUST Apollo or Sabre
Arranging complex domestic and international travel for corporate client(s), including air, car rental, hotel, other ground transportation, transfers, etc.
Advising travelers of international travel requirements and concerns (passport, visa, inoculations, etc.)
Consistently demonstrating thorough understanding of client travel policy, guidelines, authorization requirements, procedures, etc.
Fostering a strong, productive relationship with the client while maintaining a clear understanding that the client is the client and not the employer
Fostering a strong, productive relationship with relevant travel behalf
Counseling client and travelers on traveler safety considerations, government travel regulations, preferred supplier support, savings opportunities, and logistical routing and options
Research and resolve en-route traveler service concerns as soon as possible
Providing excellent customer service at all times
Utilizing time management skills to efficiently organize and process workload during designated shift times
Projecting a mature and professional demeanor when interacting with client, its employees, and colleagues.
Participate fully as a team member to assist as needed in completing all functions relating to servicing customers
Research and provide solutions to travel-related problems clients experience
Keep fully informed about all airline rules and regulations, tariffs (domestic) and other industry requirements and accurately apply this information when making travel arrangements
Follow ITC Global Travel LLC. procedures, guidelines, and standards in areas of customer service, building Passenger Name Records (PNRs), management of profiles, accurate ticketing, utilization of management information systems, productivity, attendance, and detailed work
Must be able to work under pressure
During emergency situations and/or poor weather conditions, ensure coverage of client needs
Keep informed on all EU, US Federal travel regulations and requirements pertaining to EU, US government contractors, including FAR and Fly America
Maintain a high level of competency in operating the global distribution system (GDS)
Attend staff and training meetings (virtual or in-person) for ongoing updates in the travel industry, office procedures and company updates.
Ensures optimal customer service through effective use of ITC Global Travel LLC. phone
Keep immediate supervisor promptly and fully informed of all potential problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
Maintain a favorable working relationship with company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
Demonstrate strong customer service orientation (internal and external); diplomacy and tact required in contact with clients, vendors, and co-workers; courteous, professional phone manner
Must work well independently
Exercise good judgment
Minimum 100 transactions monthly, 30-40 calls per day High School or equivalent education is required; completion of accredited travel school program and some college is preferred. 10 years experience as a corporate travel agent is required; 10 years experience in corporate travel environment. Proficiency in MS Office, particularly Outlook, Word and Excel, is required along with knowledge of MS Teams. Solid knowledge of the Sabre or Apollo GDS system - no overlay Familiarity with corporate online booking tools is strongly preferred. Must be a proficient keyboard typist (approximately 50+ words per minute). Application Question(s):
Which is your preferred GDS?
Can you work until 8PM EST or weekends?
Experience:
Sabre or Apollo Travel Consultant: 10 years (Required)